Error 7 - DO NOT UPGRADE hours before a show!!!

Eric Whitehouse · #1 February 2nd, 2006, 10:37 AM

I can see the download for 3.301 clearly in my account and have downloaded it and installed it on my office pc okay. I then saved it to a disc and installed it on my laptop. When I try to send the data to Mtu I get message "Error 7 - Contact MTU"

Beavis · #2 February 2nd, 2006, 10:45 AM

are you sure your connected online?

Eric Whitehouse · #3 February 2nd, 2006, 10:54 AM

Definitely. I have even downloaded the 3. :301 upgrade direct to my laptop using more remaining links. I have double checked my two original Hoster reg.codes as suggested by gduns and they are correct. I can't think of anything else to do can you? Apart from paying my £23 and defecting to the otherside.

PastMember · #4 February 2nd, 2006, 11:04 AM

Have you tried going to a restore point to bring back the other (older) version?

Eric Whitehouse · #5 February 2nd, 2006, 11:08 AM

Hi Chip,
No I havn't but I'll look into that now.

Eric Whitehouse · #6 February 2nd, 2006, 11:14 AM

Where do I find the restore points? The old version was deleted trying to install the new upgrade.

Eric Whitehouse · #7 February 2nd, 2006, 11:32 AM

Do you think it'll do me anygood ringing MTU again, after all the error message does say - Contact MTU ?

**MTUSUPPORT** · #8 February 2nd, 2006, 03:05 PM

Eric,
This problem is normally due to your Email not matching your Registration email for the RegCode. I just checked and yours does match.

You need to try installing the software gain, as I don't see an error since 12/26/05. I show that it worked and went through correctly Feb 2nd at 4:49am EST.

Eric Whitehouse · #9 February 2nd, 2006, 06:55 PM

That's what I can't understand. Within minutes of installing the upgrade on my office machine I tried it on my laptop and it failed with the resulting message above.All I've tried to do is contact you as instructed.

ddouglass · #10 February 2nd, 2006, 11:18 PM

Eric, did you change the registration code in the information before sending it to MTU? The reason I asked is I noticed when I did my upgrade that the code listed in my store account was different from the code that was already filled in on the form. I didn't change it and my registration went through just fine.

Eric Whitehouse · #11 February 3rd, 2006, 04:42 AM

I didn't touch or change anything on the form.

Beavis · #12 February 3rd, 2006, 06:38 AM

i told you this before.

make sure you use the reg code in your store account.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)