Error 7 - Please contact MTU
 

I have just tried to install the new upgrade 3301 and keep getting the message Error 7 - Please contact MTU. Can somebody help as I have a show in 2 hours time. I have uninstalled the old version as requested and now have nothing.
Signed
:f Desperate

never upgrade before a show !

Error 7
 

:m I upgraded my office backup pc okay and then tried to upgrade my laptop which I use for shows and got the above message. Just wondered if anybody knows what Error 7 means ? I've got a wedding reception later this afternoon.

Message Error 7 - Please Contact MTU
 

:m Just tried to call the Operator at MTU and guess what ? I got the answer phone. How do I contact MTU ?

this may be a good error message for the FAQ section Bryan. there are no answers when i search for it. did we loose some of the posts in the forums ??


i bet it has something to do with your original email address.

just a guess.

Error 7
 

The email I am using is clearly shown in my MTU account file, along with my reg. number.

did you make sure you were connected to the internet while installing ?

Error 7
 

Hi Beavis,
Yes, I've tried about 5 or 6 times. I have also tried my other email address which MTU's account system doesn't recognise.

Error 7 - Contact MTU
 

Well I've done everything I can think of. I've left messages here and I've rang MTU and left a message. I guess I'll just have to cancel the job and sit and wait.

make sure this is the original hoster registration code, not the upgrade code.

bring the office computer to the show

Error 7 - Contact MTU
 

It's bolted in a rack security cabinet to my desk and would take about 2 hours to dismantle.

look here

error 7

Error 7 - Contact MTU
 

I'd have looked funny arriving at a wedding reception with my office desk under my arm. :r I just hope somebody from MTU replies and sorts out my problem soon.

Error 7 - Contact MTU
 

Hi Beavis,
I am clicking the download link stored in my account information. It states my reg. code my reg. email and 186 downloads remaining. Am I doing something wrong ?

i dont know, i cant download the upgrade, they havent fixed the store yet.


that was the only post i could find on the subject.

Error 7 - Contact MTU
 

I can see the download for 3.301 clearly in my account and have downloaded it and installed it on my office pc okay. I then saved it to a disc and installed it on my laptop. When I try to send the data to Mtu I get message "Error 7 - Contact MTU"

are you sure your connected online?

Error 7 - Contact MTU
 

Definitely. I have even downloaded the 3. :301 upgrade direct to my laptop using more remaining links. I have double checked my two original Hoster reg.codes as suggested by gduns and they are correct. I can't think of anything else to do can you? Apart from paying my £23 and defecting to the otherside. :r

Have you tried going to a restore point to bring back the other (older) version?