bad registration code

[ddouglass]

Originally Posted by kevinpiner

Yes I am having the same problem trying to upgrade from 3.21a to 4.06. Can't get any phone calls or help from MTU. I love the Hoster software, but this is getting very frustrating. I have tried what they are saying on my Windows XP version and Vista, neither work. I get the same error code you are getting.

They do not do telephone support at this time because of the workload and lack of personnel to answer the phone all day. You will need to go to the Support web page and submit a Support email through there. The form is on that page.

As Jim has said this is a small company and they have put a lot of time and money into their program development over the past year most of it because of the way Vista acts and Microsoft's refusal to help program developers to figure out how it works. For that reason hiring more Support staff is out of the question. If the workload was normal and they didn't have to deal with Vista so much then support would be better even with one person.

I realize it is frustrating but your patience will be worth it in the long run. There is no need to remove any previous version, so at no point should you be SOL. In fact since you both bought upgrade versions, the previous version has to be installed.

One question that none of have thought of is did either of you install Hoster in another location other than C:Program Files area? This may cause the install program not to see the previous version and would give you the same error message.

Madjim has contacted MTU and they will look into this first thing Monday morning. It is a possibility that an incorrect registration code has been sent to you and it has happened before (to me). Those codes are generated by computer and sometimes the code generated just won't work so they have to go in and manually regenerate a new one.

[kevinpiner]

I sure hope its an easy fix on there end. I have done many a karaoke show with the older versions and blew people away !!! I have alot of computer experience and actually just built and nice gaming system that is also going to be running Hoster. I really feel like I have tried just about everything I can think of. I'll look some more into it, but I am beginning to think its a bad code. Thanks for the advise.

[madjim- with the Lord]

Originally Posted by kevinpiner

I sure hope its an easy fix on there end. I have done many a karaoke show with the older versions and blew people away !!! I have alot of computer experience and actually just built and nice gaming system that is also going to be running Hoster. I really feel like I have tried just about everything I can think of. I'll look some more into it, but I am beginning to think its a bad code. Thanks for the advise.

Hey Sullivan,
I should be an easy fix. I had an issue in the past where MTU had to change the regcode for one of my machines to accomodate my need to install Hoster on a forth machine. It took no time at all.

If your singers were blown away by Hoster 3 they will be floored when they see their names in your Hoster 4 Singer's Database. I love to see the expression on my singer's faces when they realize I have their songs stored in my computer.

Thanks again for being patient, you won't regret getting the upgrade.

Jim

[butchfer]

We'll see what Monday brings.

[MTUSUPPORT]

Everyone that had this problem, please Try to install it again. We had a problem in the script on the website it looks like it started on 12/08/08 and is now fixed. Butchfer has gotten his software installed and it is now working.

[ddouglass]

Thanks Bryan.

[kevinpiner]

OK now we are in business. Thanks for standing behind a great product, installed fine on both computers. However, I am getting some type of runtime error when I try and run it. Any ideas??

[madjim- with the Lord]

Originally Posted by MTUSUPPORT

We had a problem in the script on the website it looks like it started on 12/08/08 and is now fixed.

This is great news Bryan, thanks.

Jim

[butchfer]

Originally Posted by MTUSUPPORT

Everyone that had this problem, please Try to install it again. We had a problem in the script on the website it looks like it started on 12/08/08 and is now fixed. Butchfer has gotten his software installed and it is now working.

Butch here 406 up and running. Thanks to all that helped

[madjim- with the Lord]

Originally Posted by butchfer

Butch here 406 up and running. Thanks to all that helped

GOOD NEWS AGAIN! Thanks for being patient. Enjoy the program!

Jim

[marklwood]

Originally Posted by butchfer

Butch here 406 up and running. Thanks to all that helped

You still didn't answer me though
what's a butch fer?