I can't play audio or video with MTU

[ddouglass]

Phil,are you saying they didn't transfer any of your files or programs to the new computer? Talk to the manager...don't talk to the underlings. They should have been able to transfer at least your kma files. If they are worth their salt they should have cloned your old drive and transferred it to the new drive.
As far as the CD/DVD drive if they can't give you the old drive, then you can get just a CDG compatable internal drive from MTU for a lot less than a whole laptop.