need to purchase upgrade

[ddouglass]

Check you account and see what upgrade and the date you purchased last.

[billyo]

Originally Posted by ddouglass

Check you account and see what upgrade and the date you purchased last.

it sayd dec 2006 ugrade 3.300 from prior version, everything else after this i think was a free ugrade..

[ddouglass]

I don't think that is correct. Anything before 3.310 requires a purchase of upgrade. So either you should have another purchase recently for 3.317 or you obtained incorrectly and it shouldn't install.

[billyo]

Originally Posted by ddouglass

I don't think that is correct. Anything before 3.310 requires a purchase of upgrade. So either you should have another purchase recently for 3.317 or you obtained incorrectly and it shouldn't install.

if i'm not mistaken 3.310.is the latest one that i bought for $24.00( if this is the one where you only have a few days to install ) and after that most of the upgrade was free..

[ddouglass]

If that is the case then you need to reply to Support's email and correct them on the date and which upgrade. Did you give them the correct email address for that order?

[computex13]

When we bought 3.310, we were told that we would not have to purchase any more upgrades until 4.000 when they re-wrote the whole program. I guess they had so many bugs, they needed more money to fix them.

[billyo]

Originally Posted by computex13

When we bought 3.310, we were told that we would not have to purchase any more upgrades until 4.000 when they re-wrote the whole program. I guess they had so many bugs, they needed more money to fix them.

that's what i thought, but anyway , i dont think they needed more money, they're probably just too busy or an over sight..

[billyo]

Originally Posted by ddouglass

If that is the case then you need to reply to Support's email and correct them on the date and which upgrade. Did you give them the correct email address for that order?

just got an email and i guessed i'm am not entitled to the new upgrade, since my last upgrade was in 2005, but i was just wondering what was the $24.00 i paid for this year...and i thought we dont have to pay for any upgrade while it's still on 3.xxx only when it goes to 4.0..but anyway i'll just wait for 4.0..

[computex13]

I am waiting for 4.00 also. I probably could find the email or thread that told us there would be no more charges until 4.00, but it's their program and they are in control. It's only $29.99, but I am running fine without it.

Mark

[ddouglass]

Normally if the first 3 digits don't change then the upgrade is free. So updates from 3.31x to 3.317 would be free.
The $24.00 you say you paid this year was it under the same account or did you start a new account? Or change your email address?