new password??

[ddouglass]

Do you still use the same email address that you originally ordered with?
If not that would be why you don't get the email as the new password is sent to your original registration email. Your best bet then would be to submit a Support Ticket to change your store account email to your current one, so you can get the new password.
If you are then check your "Junk Email" or check with your ISP to make sure email from MTU.com is allow through.

As far as the telephone support, many companies don't use telephone support, or now route you to India or elsewhere which is all but worthless.

[admin]

Originally Posted by ddouglass

Do you still use the same email address that you originally ordered with?

Yes it is the same. Bryan verified it in the Store, and triggered the store script to send Ron another password. His email ISP or program is nailing it as spam.

That's it. That's the problem..........

[rappblueeyes]

Originally Posted by admin

Yes it is the same. Bryan verified it in the Store, and triggered the store script to send Ron another password. His email ISP or program is nailing it as spam.

That's it. That's the problem..........

Nothing in my spam file and you are on my approved list. Anything else I can try??
Thank Brian for trying for me.

[rappblueeyes]

Dear ddouglass,
Thanks for your help. I am using the dame password since my last 3 orders from MTU. I got them all without incident. I haven't changed anything but I agree something has.
I did get my new password for the MTU community though. That really confused me.
Don't want to be a pest but would really like to order the new Vogone and I honestly don't know why I can't recieve my new password. Have checked my spam file also.
Ron