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  #1  
Old July 18th, 2007, 08:10 AM
jim_w jim_w is offline
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Where is a tel number or email addy for MTU

I tried to order Hoster with my MC debit card. I was prompted that "that type" card was not accepted. Are debit cards no longer accepted at MTU?

Jim
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Old July 18th, 2007, 08:35 AM
ddouglass ddouglass is offline
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Originally Posted by jim_w View Post
I tried to order Hoster with my MC debit card. I was prompted that "that type" card was not accepted. Are debit cards no longer accepted at MTU?

Jim
You will not find a telephone number or email address for MTU. The only way to contact them directly is with a Support Ticket from the website, or in these Forums.
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  #3  
Old July 18th, 2007, 12:02 PM
jim_w jim_w is offline
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You will not find a telephone number or email address for MTU. The only way to contact them directly is with a Support Ticket from the website.
I'm not having any success getting an answer. I've attempted to register so I can submit a support request, but when I try to login, it says info is not valid.
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Old July 18th, 2007, 01:16 PM
ddouglass ddouglass is offline
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Register with the same email and password you use in here. That way you won't get confused later.
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  #5  
Old July 18th, 2007, 01:57 PM
George George is offline
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jim_w

Might be a catch 22 situation. I'm not so certain that non-customers can access Ticket suppoort..If you've made no previous purchases, the support system may not have your email address on file.

I'm just guessing there.

I've taken the liberty of red flagging your post to a moderator.
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Old July 18th, 2007, 02:18 PM
jim_w jim_w is offline
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jim_w

Might be a catch 22 situation. I'm not so certain that non-customers can access Ticket suppoort..If you've made no previous purchases, the support system may not have your email address on file.

I'm just guessing there.

I've taken the liberty of red flagging your post to a moderator.
I had considered that to be a possiblity! Thanks for flagging post to a mod. To be completely honest, I'm a bit nervy now about dropping 200 plus for something I can't get a question answered about.

I'll give it some time though, too many happy customers already exist for it to be all bad.
  #7  
Old July 18th, 2007, 02:56 PM
ddouglass ddouglass is offline
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Quote:
Originally Posted by George View Post
jim_w

Might be a catch 22 situation. I'm not so certain that non-customers can access Ticket suppoort..If you've made no previous purchases, the support system may not have your email address on file.

I'm just guessing there.

I've taken the liberty of red flagging your post to a moderator.
According to Admin, all three registration databases (store account, support, and forums) are totally separate, therefore that can't be it. Does it say which part is invalid? Maybe you are typing your User name or password incorrectly. Try the "Forgot Pass" link and the server will send you a new password automatically or will tell you that the user name is not registered.
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