Import Issue - DK Applause

[admin]

Dave, will you please send us a CDROM with 2 songs on it that exhibit this problem? Put your name on the disc so we can return it to you. Also, either reference this Thread Title (or paste in http://forum.mtu.com/showthread.php?t=8463).

We will find what is unique in these files and fix it. I will say that in the past when we tackled graphics problems like this, it can take a while to find and fix. The RW renderer code is very complex, and that's what must change to handle problems like this.

[BEECEE]

Thanks for your feedback Dave - and for putting my mind at ease. It's great to know that I'm not the only one experiencing this particular issue.

I concur with your observation that the common feature is that the song title graphics for the tracks concerned fade out with a diagonal sweep. However, to compound matters it does not affect all DK tracks that have this diagonal sweep.

MTU – Your commitment to investigate the issue down track clearly reaffirms for me that my decision to purchase your product was the right one. Thanks for the Support.

[lmcmains]

However, has anybody been able to successfully import the following tracks from the DK Applause Series:

DK3040-08 Lord Have Mercy On A Country Boy
DK3043-11 San Antonio Rose

Brian
I have these disc's also. I will check this weekend and see if mine do the same thing.

[Dave Heidersche]

Admin, I will send you 2 DK discs with the same problems and give a detailed list of the problem tracks. They are DKG-72 & DKG-74.

For the other Hoster users with DK discs, I also found 2 other songs that has the same problem. DK (original) #7404, "Hole Hearted" and DK #7516 "Emptiest Arms In The World" these 2 songs also has the same diagonal title sweep and also has the same graphic problems. But there are 2 other songs on these two discs that also have a diagonal title sweep that have no problems at all. If I find more, I will post here.

Regards, Dave

[admin]

Originally Posted by Dave Heidersche

Admin, I will send you 2 DK discs with the same problems and give a detailed list of the problem tracks. They are DKG-72 & DKG-74.

For the other Hoster users with DK discs, I also found 2 other songs that has the same problem. DK (original) #7404, "Hole Hearted" and DK #7516 "Emptiest Arms In The World" these 2 songs also has the same diagonal title sweep and also has the same graphic problems. But there are 2 other songs on these two discs that also have a diagonal title sweep that have no problems at all. If I find more, I will post here.

Regards, Dave

Thanks Dave. We'll look for them to come in.

[Dave Heidersche]

I just found another original DK song that has the same problem. DKG-7901 which is: "I'll never get over you getting over me".

Regards, Dave

[admin]

Originally Posted by admin

Thanks Dave. We'll look for them to come in.

Received the 2 discs with clear instructions. Thank you.

We just released Hoster 3.315, which was critical to get out so we now are shipping Microsoft Vista compliant software.

We will try to look at this problem this week. We're still critical to get Microstudio 4.000 released by the end of Feb, so that may delay our working on this. The important thing is for us to be able to create the problem.

[a2kmike]

FYI......I found the same problem on the DK discs tracks mentioned by Dave
DK72-05
DK72-13
DK72-14
DK72-15
DK74-04
DK75-16
DK79-01

Mike Summitt

[Dave Heidersche]

Originally Posted by admin

Received the 2 discs with clear instructions. Thank you.

We just released Hoster 3.315, which was critical to get out so we now are shipping Microsoft Vista compliant software.

We will try to look at this problem this week. We're still critical to get Microstudio 4.000 released by the end of Feb, so that may delay our working on this. The important thing is for us to be able to create the problem.

Good question. I have been waiting for my discs to be returned, but no luck so far. On May, 22, I submitted a ticket to support (I felt that this forum was not the right place to bring up the issue of the missing discs), and asked if someone would check on these two original discs, but got no reply. On July, 5, I got an e-mail from support stating that my ticket was closed.

I hope the original problem can be fixed but I hope even more I can get my discs returned. Remember these discs are no longer in production.

Regards, Dave

[Dave Heidersche]

Originally Posted by admin

Dave, will you please send us a CDROM with 2 songs on it that exhibit this problem? Put your name on the disc so we can return it to you. Also, either reference this Thread Title (or paste in http://forum.mtu.com/showthread.php?t=8463).

We will find what is unique in these files and fix it. I will say that in the past when we tackled graphics problems like this, it can take a while to find and fix. The RW renderer code is very complex, and that's what must change to handle problems like this.

Thanks for your request to send your music to MTU, but it doesn't seem that there is any need to do so. I sent 2 original DK discs with a total of 6 unplayable songs on them. There is only the two other songs (from DK) I have found to date that don't play with Hoster. I am just interested in getting the problem resolved and mostly getting my discs returned.

Admin sent this reply after receiving my discs:
(Received the 2 discs with clear instructions. Thank you.
We just released Hoster 3.315, which was critical to get out so we now are shipping Microsoft Vista compliant software.
We will try to look at this problem this week. We're still critical to get Microstudio 4.000 released by the end of Feb, so that may delay our working on this. The important thing is for us to be able to create the problem.)

Khpro is a terrific program but it is not the answer to the problem.

Regards, Dave

[mindonstrike]

This isn't a fix but it is a work around that will work until Hoster get's fixed. After you get the first one figured out the rest of them can move pretty quick.

Sam

[Dave Heidersche]

Thanks for the advice but I currently use a different program as a work around and will stop using it as soon as hoster gets fixed. I use Khpro frequently and I have fun and do well with it, but sometimes my talents on Khpro leaves something to be desired.

I'm just a little bit worried about my original discs as they are no longer available (except maybe on e-bay) anymore.

Regards, Dave

[admin]

Originally Posted by Dave Heidersche

Thanks for the advice but I currently use a different program as a work around and will stop using it as soon as hoster gets fixed. I use Khpro frequently and I have fun and do well with it, but sometimes my talents on Khpro leaves something to be desired.

I'm just a little bit worried about my original discs as they are no longer available (except maybe on e-bay) anymore.

Regards, Dave

Dave, I am sorry for being silent on the return of your discs. We have searched our offices and we did not find them.

The consultant who we would have given these too (he was working at MTU during Feb when you sent them in) is in the process of moving and his household "extras" are in boxes in storage until his new house is finished. I have discussed this with him, and he is trying to go through the boxes as he needs something in storage. So far no luck.

Last word from the builder is they expect to finish in September.

We owe you the discs and will somehow get them back to you.

It is clear that tracking "loaned" discs is very hard. I won't ask for it again. In fact, we had asked for CDROM copies and I wish you had done that. Then we would all be happy. Not trying to pass the blame, its our fault.

I am establishing new rules for the future... we don't want any discs sent to use that must be returned.

[Dave Heidersche]

Thanks Admin, your explanation is acceptable, and hopefully you'll be able to locate the misplaced discs. Do you have any idea if you are close to a fix of this problem? It would be nice to have it fixed by the next release or soon after.

Regards, Dave

[BEECEE]

Have just upgraded from Hoster 3.321A to Hoster 4.01 and am pleased to advise that the DK tracks previously affected by this issue now play perfectly. It may have taken a while but the old motto 'Good things come to those who wait' is indeed correct in this case. Thanks MTU.

... Am also delighted with 4.01 ... absolutely no issues whatsoever running with XP Pro. Awesome!

[admin]

Originally Posted by Dave Heidersche

Admin, I will send you 2 DK discs with the same problems and give a detailed list of the problem tracks. They are DKG-72 & DKG-74.

Regards, Dave

Originally Posted by admin

Received the 2 discs with clear instructions. Thank you.

We just released Hoster 3.315, which was critical to get out so we now are shipping Microsoft Vista compliant software.

We will try to look at this problem this week. We're still critical to get Microstudio 4.000 released by the end of Feb, so that may delay our working on this. The important thing is for us to be able to create the problem.

Dave, we just found your discs today.

We have been looking everywhere for them. They will go back to your 1455 S..... address unless you call and tell us different. You can leave a voice message on x204 SUPPORT.

I am very sorry we have caused you concern. I was getting ready to buy you a new pair.

We'll import the tracks as KMA's so we can diagnose what is weird with the CDG/RW codes. If it is easy, we'll fix it in 4.04. If not easy, we won't fix it as our new Lyrics player code handles them properly, and we'll return to using that code some time not too distant.