Registration Support Sucks!!! - Your unrealistic demands are the problem!

[MTUSUPPORT]

Aarggee,
I am collecting all of the data to post into this Thread about your Registrations.

I will have an answer for you in a day or two about this.

As it stands, you have Installed the software every month for the last year, multiple times each month except for in May of 06, so this is your problem.

I will have all of the Hard facts for you posted here, when I finish digging through the history of your installs and computers.

As to your complaining and whining, I am sorry but your tickets were posted while we were closed for Christmas. The ticket that you had posted back on the 19th was answered on the 20th and you never responded until the 27th, so I am sorry that you did not try it sooner. This was your responsibilty, to make sure your shows would go on during the hollidays while we were closed. You should have also made sure that you had your software installed and running on your new laptop, before getting rid of your old ones.

By the way, did you remove the software from your old ones?

[Aarrgee]

this is what happened. I had two buyers for two older computers I had hoster on, so I jumped at the opportunity, didn't want to lose the sale. Anyway, Upon noticing that you had answered my email and said that the problem had been fixed, I made sure I uninstalled all MTU software I had on both computers and sold them. My new Dell computers (arrived late)came in after I sold the computers but I thought that I would have no problem since I was already told that my registration were reset. When I finally got my new computers from Dell, then I noticed that the registration were not reset as told. Then I was in trouble and quickly entered another ticket. I was not answered until yesterday Wednesday. Lost a couple gigs but not all.

Reason why, I have uninstalled Hoster and Microstudio so many times is because i have three KJ's working for me and they somehow always get to messing up the OS. So I would just install windows over on the computers. Sometimes I would just change the OS from Home to MCE like I did recently. Anyway I have recently installed Acronis on all my computers that would enable me to set the OS to a time everything is working perfect. But now I'm worried about installing mtu software all over again when Vista arrives. I surely will put Vista on all my computers.

To answer somebody's comment about "their is no way to verify you wiped Hoster or Microstudio off you old computers" Well I surely would not give away a software I paid $200.00 for. Besides I don't even want my competetors to find out about Hoster. Everyone around here still using CDs and players. Anyway my problem has been resolved and I'm happy about that. Sorry if I offended anyone but at the time I was really frustrated. Happy Holidays.

[kip777]

Bryan,
i have checked on my support ticket and there is no open ticket. is this normal or do i need to resubmit?

[George]

Originally Posted by Aarrgee

But now I'm worried about installing mtu software all over again when Vista arrives. I surely will put Vista on all my computers.

I think it would be prudent to wait until MTU gives the o.k on any new o.s.regarding their product compatability, especially from Microsoft.

Just my opinion.

[ddouglass]

I believe a couple of guys have tried Vista and did have some problems with some functions not working, so I wouldn't upgrade to Vista until MTU says it is compatible.

[bobcox- with the Lord]

from what i have read, Vista is full of problems, at this point i would wait a few months before i used it.
explorer 7 has its problems to. Just a thought. Bob

[Rippera]

I sent you a PM...

Ripper

[George]

Originally Posted by bobcox

from what i have read, Vista is full of problems, at this point i would wait a few months before i used it.
explorer 7 has its problems to. Just a thought. Bob

Some of the "problems" with Explorer 7 are a further attempt on Microsoft's part to take over our pc's under the guise of offering us more protection.

Here's the experience I had with it....

http://forum.mtu.com/showthread.php?t=8309

[bobcox- with the Lord]

Thanks, George
i will roll mine back. Bob

[admin]

Originally Posted by MTUSUPPORT

As it stands, you have Installed the software every month for the last year, multiple times each month except for in May of 06, so this is your problem.

Aarrgee, we appreciate every customer who gives us their hard-earned money, and we honor every one of you.

However... your actions are not acceptable to MTU.

We will not continue removing your registrations EVERY MONTH. You need to discipline your KJs and find a permanent way to stop the need to reinstall everything. There is NO OTHER answer.

Internet software theft is rampant and unlike physical goods, can spread worldwide in a matter of hours! A few years ago, 40,000 copies of our DNoise software were distributed off a French web site in uner 30 days.

Without our security... we would not be here for you to communicate with, or to continue improving our products. MTU WOULD BE GONE. We have made it so that you can run your shows without problems. However, when your business model changes (selling computers), that is not our responsibility or our problem.

[kip777]

Aarrgee
The best solution to your situation is to have identical setups for your employees and have a cloned drive to restore their systems. Also make user accounts for them without administrator privileges so they cant mess things up in the first place. Put your kma files on a different drive or at least a separate partition. I’m not a big fan of system restore, I’ve seen it work and not work, but create a restore point when the system has been fully setup and updated and back it up to the computer and another drive or media and cross your fingers and pray if you need to use it. Other thoughts, antivirus software, Norton is a resource hog so it bogs down your computer, also I’ve seen it do more damage than good and you have to pay for it. Personally I use Antivir. You can get it at www.free-av.com it’s been running on our 7 computers since their beginnings and never have had any virus issues at all. Maybe you need to install a key logger to see what there doing to mess up your system. If all your systems are different then you will have to create a set of restore disks cd’s or dvd’s for each system, so keep your c:/ drive small. Hope this helps.