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  #1  
Old June 15th, 2006, 12:44 PM
kpirate13 kpirate13 is offline
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Still unable to retrieve account history.

One week since last post.

Still unable to retrieve account history.

Keith Thompson

kthompson13@tampabay.rr.com
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  #2  
Old June 16th, 2006, 04:53 PM
admin admin is offline
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Keith Thompson, I can only apologize that we haven't fixed this yet. I have again emailed our web master to fix your records now.

Thanks for waiting so patiently. This is very unusual to take over 4 weeks to solve a problem.

Correct me if I am wrong, but the orders that are missing are:
29158 on Aug 10, 2005
29180 on Aug 12, 2005

These are the ones I am instructing him to locate and reconnect to your record.

I also have merged all four of your Threads into the original one. This is further causing us confusion when you do this. Please always post in the same Thread when asking about its status. Since you created new Threads, with no history in them, it looked like someone just complaining with no facts. By merging them into your original Thread, the problem is very clear, and your name and email are very clear. Now I have solid data to work with.

Again, I am sorry it is taking so long. Hopefully it will be fixed before tomorrow morning
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  #3  
Old June 17th, 2006, 10:55 AM
kpirate13 kpirate13 is offline
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Thanks for your efforts.

I appreciate your efforts and sincerity. I am sure you are all very busy tyring to take care of all of your customers.

I will stay in the one thread to keep you informed. I didn't realize that by posting a new thread each time it was complicating things. Sorry.

I'll check my account again Monday morning send a message.

Thanks again.

Keith Thompson
kthompson13@tampabay.rr.com
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  #4  
Old June 19th, 2006, 12:24 PM
kpirate13 kpirate13 is offline
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No forward progress.

Instead of my checking my account and posting a thread, would it be more convenient for you all if you simply notify me when the link has been re-established?

Keith
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  #5  
Old June 22nd, 2006, 05:12 PM
kpirate13 kpirate13 is offline
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Question New idea

If you have the original order numbers and can see what I purchased, how about just sending me the hard copies on disk so I can re-install and get going.

It's really getting tiresome waiting for the link fix. I'd like to be able to use my system.

Keith Thompson

kthompson13@tampabay.rr.com
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  #6  
Old June 22nd, 2006, 07:51 PM
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Beavis Beavis is offline
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you should really post here http://forum.mtu.com/forumdisplay.php?f=84
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