How Do I reinstall Hoster?
 

I had a technical problem with my laptop and had to have it reimaged. I can't figure out how to reinstall Hoster.

I had it saved to a cd, but simply copying it back to the computer doesn't work.

Additionally, I hadn't saved Microstudio Suite 4 with Khpro, Vogone and Keyrite. Is there anyway to retrieve those programs? I still have the original links with registration codes.

However, when I open my account history, it says I havent purchased anything. The transaction was in August 2005.

Help?

Did you maybe purchase the items with a different email address? If so you will need to log in to your store account with that email address. Then check your history for purchases. If that isn't the case, then MTUSupport will have to work on this.

Give me your First and Last name, so that I can search the database to see if I can find out where it is.

It should be in your record.

Keith Thompson

kthompson13@tampabay.rr.com

Keith, I have viewed your record. The problem is in our database. We shifted eCommerce stores right at the time you ordered, and your order has been "temporarily" lost.

I have emailed our web master to find and link it to your record. It will probably be Monday before it is done.

Check your Store Account periodically. When the order is reconnected, your download links will appear.

Please save all your downloaded files on CDROM once you can access them. Then, this won't happen again. Computers can foul up records. CDROM's are safer. :w

Thursday, June 1. Still unable to find my order history on the site.

Keith Thompson

To Bryan at MTU
 

Kthompson13@tampabay.rr.com

Still unable to access my account information.

See : hoster thread: How do I reinstall Hoster?

Keith Thompson

Keith, I am sorry but this is not an easy task. We switched web masters just before this time, and the new one restored the Database orders table and lost all orders from August 2 to August 23.

We have to reconstruct this from individual orders we have, which is taking time. Our web master is very good and this will be fixed.

Please don't post every day. :f

Keep looking for the orders to appear in your Account. If you don't see them by next Wednesday, then post again to get an update. This will take some time to do it correctly. It is not a trivial project, and it is underway now.

Still unable to access my order history
 

Per Bryans last thread, I waited till today to post.

Thanks for working on it.

kthompson13@tampabay.rr.com

Keith Thompson:f

I have sent this back over to Admin to check with the Webmaster on. I know he was working on getting these fixed, but it is taking him some time.

Still unable to retrieve account history.
 

One week since last post.

Still unable to retrieve account history.

Keith Thompson

kthompson13@tampabay.rr.com

Keith Thompson, I can only apologize that we haven't fixed this yet. I have again emailed our web master to fix your records now.

Thanks for waiting so patiently. This is very unusual to take over 4 weeks to solve a problem. :s :s :s

Correct me if I am wrong, but the orders that are missing are:
29158 on Aug 10, 2005
29180 on Aug 12, 2005

These are the ones I am instructing him to locate and reconnect to your record.

I also have merged all four of your Threads into the original one. This is further causing us confusion when you do this. Please always post in the same Thread when asking about its status. Since you created new Threads, with no history in them, it looked like someone just complaining with no facts. By merging them into your original Thread, the problem is very clear, and your name and email are very clear. Now I have solid data to work with.

Again, I am sorry it is taking so long. Hopefully it will be fixed before tomorrow morning

Thanks for your efforts.
 

I appreciate your efforts and sincerity. I am sure you are all very busy tyring to take care of all of your customers.

I will stay in the one thread to keep you informed. I didn't realize that by posting a new thread each time it was complicating things. Sorry.

I'll check my account again Monday morning send a message.

Thanks again.:)

Keith Thompson
kthompson13@tampabay.rr.com

No forward progress.
 

Instead of my checking my account and posting a thread, would it be more convenient for you all if you simply notify me when the link has been re-established?

Keith

New idea
 

If you have the original order numbers and can see what I purchased, how about just sending me the hard copies on disk so I can re-install and get going.

It's really getting tiresome waiting for the link fix. I'd like to be able to use my system.

Keith Thompson

kthompson13@tampabay.rr.com

you should really post here http://forum.mtu.com/forumdisplay.php?f=84