Reinstall Question

[admin]

I'm sorry you are having a problem registering.

I apologize for mentioning the problem of giving a RegCode to others. I was honestly addressing your question about whether you needed to buy another copy or not.

I expect you and our other honest customers have no idea how bad software theft is today, and how we at MTU must deal with this every day. When theft is "in your face" all day long, it is hard to not mention it as I did above. Please, forgive me.

If you have your original Registration Code and Registration Email address, from the download instructions email you originally received when you ordered Microstudio, they are what you need to enter.

Ignore the Upgrade code and its email.

When the ORIGINAL RegCode and RegEmail are entered together in the correct fields, Microstudio should register immediately over the Internet. Sometimes the Internet may be running slow and the installation registration script may "time out" and terminate before registration can finish. If so, try again in an hour or so. If you are noticing your Browser on the Internet being slow, if you're having trouble registering, you many want to wait until the Internet speeds up to try again.

Please post your results back here so we know you are running, or can put MTUSUPPORT on digging to find out what is wrong. We did switch to a new web site and upgraded our registration scripts and databases, so there is a chance that your database record or RegCode may have been corrupted. Your posted results will guide us to look deeper for those types of problems on our web site.

What version of Microstudio are you installing?

What version of windows are you running?