Registration on a software upgrade

mkolich · #1 May 24th, 2004, 06:46 PM

Your FAQ page says my Registration Code is failing because I did not put in the correct Registration Email. That is not true. I double checked it and tried 3 times. How do we fix this?

**admin** · #2 May 25th, 2004, 08:14 AM

Please read this FAQ page and follow the directions.

For example:

Are you installing the latest 2.604 version? If not, what version are you installing?

What error message are you seeing?

mkolich · #3 May 25th, 2004, 02:09 PM

I am installing version 2.517. I had emailed that the Plextor Premium Drive purchased from MTU was not being recognized. Bryan Cox answered , " The only version that supports this drive is the current version. You need to upgrade to 2.517." So I did. Could the problem be that the email address used to purchase the orginal software, Microstudio2.4, is not the one used in purchasing the upgrade?

**MTUSUPPORT** · #4 June 3rd, 2004, 09:58 AM

Please send me an Email with both Emails, I will then check to see what the correct one should be for you.

**admin** · #5 June 3rd, 2004, 10:32 AM

Your record shows you reinstalled OK on May 25th. Let us know if you need any more help.

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