MTU Hoster Support Tickets

[bowfishn]

Not sure what is up with the support tickets, but I have tried 4 times over the last few days to send Two in. I never received a ticket number in an email. I also tried to do a live chat but it went to email and said an email has been sent, but no email and yes I always check my spam.

One is about the Sale pricing:
" I purchased the Video Hoster Quad on 11-26-2015

1 x Video Hoster Quad Software on CDRom (Hoster4n4) = $429.99
Delivery Internet
Coupon Code - If available it will be shown at the top of this page:BF2015: -$150.50
Sub-Total: $429.99
FREE SHIPPING! (Free Shipping Only): $0.00
Total: $279.49

The advertised price was:
Video Hoster (4 computer) for ONLY $246.99!

No matter what I tried it would only enter for CDRom but as internet delivery with the higher price."

The other is about getting a reset on my code 6e36 , the 2 computers I had used for that code are no longer being used, I went to upgrade the code for the new computers and it will not let me even though I have paid for the 540.03 upgrade.

Any help would be appreciated.

Shane

[bowfishn]

Just received the ticket for the first problem, the pricing.
Now if someone could let me know about the code reset.

[bowfishn]

I just tried the live chat for the reset, maybe this time it will go through.

[bowfishn]

Ticket generated for second problem.

[Roy Dennis]

Have you tried re installing it since receiving the first ticket ?

[bowfishn]

I just received the ticket today and have not had a chance, but will try a bit later today. Thanks

[bowfishn]

I tried re installing but still says I have it used on maximum number of computers.

[MTUSUPPORT]

Sorry about the delay, it is crazy after being closed for 4 days. I just fixed this, so you should beable to install it now.

[bowfishn]

It installed fine this time thanks.
Shane

[bowfishn]

I never got the answer on the ticket
"Your ticket at MTU.com has been received and assigned ID: 78878-3001121400"
The ticket has been deleted I am assuming the $246.99 was a typo on MTUs part although in the cart it kept coming up as on CDROM, even though it was not ordered that way.
My charge was $279.49 for the "Video Hoster (4 computer) for ONLY $246.99!"

"To all of our Video Hoster Users, MTU is offering you a special price of 35% off all New Software Purchases!
Video Hoster One for ONLY $97.49!
Video Hoster (2 computer) for ONLY $149.99!
Video Hoster (4 computer) for ONLY $246.99!
Karaoke Suite 4 With Hoster (2 computer) for ONLY $253.49!
Karaoke Suite 4 (2 computer) for ONLY $123.49!

Use Coupon Code: BF2015 http://www.mtu.com/catalog/index.php"

it would be nice to get a response from someone at MTU concerning this.
Shane

[MTUSUPPORT]

I have sent this over to Accounting, you should get an email when this has been done.

Thanks,
Bryan

[bowfishn]

Ok, so I have the Hoster Quad and Have it on 4 computers, 2 with Windows XP and 2 with Windows 7 that I upgraded to Windows 10. When I went to upgrade Hoster to the newest version one of the Windows 10 upgrade fine and then the second one would not upgrade because it claimed I had already installed it on the maximum number of computers. I then tried the 2 Windows XP and they worked fine when upgrading. I am assuming that when I went from Win 7 to Win 10 it registered as different Computers and so that is why it thinks I have installed to many times. In any case I filled out a emergency Ticket about 6 days ago and have not heard anything or have not been able to upgrade.
Can MTU Support please help me out.
Shane Roya

[bowfishn]

Fixed, thanks