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  #1  
Old January 30th, 2015, 07:37 PM
trelynda trelynda is offline
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help cant install
Bought new computer cant install hoster says I am registered on 2 computers I followed instructions and uninstalled from backup computer
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  #2  
Old January 30th, 2015, 07:56 PM
WaltR WaltR is offline
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Re: help cant install
Quote:
Originally Posted by trelynda View Post
Bought new computer cant install hoster says I am registered on 2 computers I followed instructions and uninstalled from backup computer
When you say you followed instructions, were you on line when you uninstalled Hoster? If not, MTU wouldn't pick up your uninstall and clear your license for a new install. You will probably have to put in a support ticket and get them to clear it for you.
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Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
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  #3  
Old January 31st, 2015, 08:27 AM
trelynda trelynda is offline
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Re: help cant install
I was connected online when installed and it sends notice to MTU and then won't install.
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  #4  
Old January 31st, 2015, 03:36 PM
WaltR WaltR is offline
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Re: help cant install
Quote:
Originally Posted by trelynda View Post
I was connected online when installed and it sends notice to MTU and then won't install.
You have to be online when you uninstall also. If you aren't online when you uninstall, MTU doesn't know you removed it from your old computer.
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Walt

Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
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  #5  
Old January 31st, 2015, 05:05 PM
trelynda trelynda is offline
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Re: help cant install
I was online because I went to mtu site to download hoster to get to the uninstall part.
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  #6  
Old January 31st, 2015, 05:21 PM
WaltR WaltR is offline
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Re: help cant install
Quote:
Originally Posted by trelynda View Post
I was online because I went to mtu site to download hoster to get to the uninstall part.
Well it's hard to tell what went wrong but as I stated and Roy also stated at this point you need to submit a support ticket for MTU to clear it up. I'm sorry you have had this problem. Wish I could do more but it now has to be cleared from MTU's site.
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Walt

Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
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  #7  
Old February 2nd, 2015, 10:35 AM
trelynda trelynda is offline
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Re: help cant install
No one is answering the phone and I have opened a ticket and tried the change which is supposed to be online at 9am est but not.
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  #8  
Old February 3rd, 2015, 07:45 AM
WaltR WaltR is offline
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Re: help cant install
Quote:
Originally Posted by trelynda View Post
No one is answering the phone and I have opened a ticket and tried the change which is supposed to be online at 9am est but not.
They can't handle all the calls, that is why they have the support tickets. Did you receive a receipt when you turned in your ticket? If not, did you follow the instructions about putting MTU on your email acceptable email receipt list. I believe normally they will respond to your support ticket within 48 hours during the normal work week.
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Walt

Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
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  #9  
Old February 3rd, 2015, 05:59 PM
trelynda trelynda is offline
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Re: help cant install
I am good to go, thanks! They were able to fix it for me.
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  #10  
Old February 3rd, 2015, 07:24 PM
WaltR WaltR is offline
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Re: help cant install
Quote:
Originally Posted by trelynda View Post
I am good to go, thanks! They were able to fix it for me.
I'm glad it's all good! Good luck to you!
__________________
Walt

Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
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