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-   -   help cant install (http://forum.mtu.com/showthread.php?t=13762)

trelynda January 30th, 2015 07:37 PM
help cant install
 
Bought new computer cant install hoster says I am registered on 2 computers I followed instructions and uninstalled from backup computer

WaltR January 30th, 2015 07:56 PM
Re: help cant install
 
Quote:
Originally Posted by trelynda (Post 123765)
Bought new computer cant install hoster says I am registered on 2 computers I followed instructions and uninstalled from backup computer
When you say you followed instructions, were you on line when you uninstalled Hoster? If not, MTU wouldn't pick up your uninstall and clear your license for a new install. You will probably have to put in a support ticket and get them to clear it for you.

trelynda January 31st, 2015 08:27 AM
Re: help cant install
 
I was connected online when installed and it sends notice to MTU and then won't install.

WaltR January 31st, 2015 03:36 PM
Re: help cant install
 
Quote:
Originally Posted by trelynda (Post 123769)
I was connected online when installed and it sends notice to MTU and then won't install.
You have to be online when you uninstall also. If you aren't online when you uninstall, MTU doesn't know you removed it from your old computer.

trelynda January 31st, 2015 05:05 PM
Re: help cant install
 
I was online because I went to mtu site to download hoster to get to the uninstall part.

WaltR January 31st, 2015 05:21 PM
Re: help cant install
 
Quote:
Originally Posted by trelynda (Post 123776)
I was online because I went to mtu site to download hoster to get to the uninstall part.
Well it's hard to tell what went wrong but as I stated and Roy also stated at this point you need to submit a support ticket for MTU to clear it up. I'm sorry you have had this problem. Wish I could do more but it now has to be cleared from MTU's site.

trelynda February 2nd, 2015 10:35 AM
Re: help cant install
 
No one is answering the phone and I have opened a ticket and tried the change which is supposed to be online at 9am est but not.

WaltR February 3rd, 2015 07:45 AM
Re: help cant install
 
Quote:
Originally Posted by trelynda (Post 123788)
No one is answering the phone and I have opened a ticket and tried the change which is supposed to be online at 9am est but not.
They can't handle all the calls, that is why they have the support tickets. Did you receive a receipt when you turned in your ticket? If not, did you follow the instructions about putting MTU on your email acceptable email receipt list. I believe normally they will respond to your support ticket within 48 hours during the normal work week.

trelynda February 3rd, 2015 05:59 PM
Re: help cant install
 
I am good to go, thanks! They were able to fix it for me.

WaltR February 3rd, 2015 07:24 PM
Re: help cant install
 
Quote:
Originally Posted by trelynda (Post 123801)
I am good to go, thanks! They were able to fix it for me.
I'm glad it's all good! Good luck to you!


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