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#1
October 10th, 2012, 11:03 AM
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Need HELP from Management
I was just refused a download!!! The message said I had 2 in 45 days. I didn't know there was a limit, especially if a person was having problems. I reformatted my desktop and still had problems after downloading all of my software, so I bought a new computer and had to download software again....That was my two downloads. Then Hoster on my laptop started giving me a fit, so I did a full restore on it to get rid of all of my software and then just have Hoster, Microstudio and Keyrite on it. I can wait, however many days I need to, to get Microstudio and Keyrite, because I have them on my desktop, but I have to have Hoster on my laptop. I'm having an annual party in two weeks. I've been with you a LOT of years and I need your help now. If you need to, you can check Hoster Help and see I have had a lot of problems
Thank you, Ernie 
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#2
October 10th, 2012, 11:23 AM
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Re: Need HELP from Management
Put in a Support ticket from here: http://www.mtu.com/support/customer-...htm#HelpTicket
__________________
Roy. Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205 Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac. Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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#3
October 10th, 2012, 11:37 AM
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Re: Need HELP from Management
Roy,
I had already put in a support ticket. Here is their answer: Next time you do this, make sure that you remove it while you are online, before restoring the computer, if not it will lose that install. I have now been blocked from clearing the installs as there were 2 in the last 45 days.Like us on Facebook at MTU Karaoke http://www.facebook.com/pages/MTU-Ka...19349951450317
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#4
October 10th, 2012, 05:10 PM
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Re: Need HELP from Management
Ernie,
This blocks me from clearing it for you, when there have been two installs within 45 days. I was able to clear it this time, so it would let you install the software. As I noted, the next time you have to do that, make sure you uninstall the software while online, to not run into this issue.
__________________
Bryan, MTU
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#5
October 10th, 2012, 07:54 PM
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Re: Need HELP from Management
Bryan,
I was able to download Hoster and keyrite, but was unable to download Microstudio. I didn't know anything about being online before deleting any of the MTU products. I had never done that before, when I've reformatted or bought a new computer. My main concern right now was to get Hoster because of an annual party. I do apologize for any problems that I've caused. There are two things I would like you to do for me, if you don't mind. Let me know when I can download Microstudio, and the other is, let me know where, in MTU.com I can find the procedures for downloading Hoster, Microstudio and keyrite when I'm going to reformat or buy a new computer. Bryan, I REALLY appreciate everything you've done to help me today. Thank you, Ernie
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