need to purchase upgrade

[billyo]

just got an email that says i have to buy the upgrade, and my last bought upgrade was in 2005, which i believe was wrong, thought this is a free upgrade, i got 3.317, , i read that as long as the first # hasn't change to 4 then it would still be a free upgrade, ( everything else was a free upgrade after the last upgrade i did ) that's the reason why i havent bought any.

[ddouglass]

Check you account and see what upgrade and the date you purchased last.

[billyo]

Originally Posted by ddouglass

Check you account and see what upgrade and the date you purchased last.

it sayd dec 2006 ugrade 3.300 from prior version, everything else after this i think was a free ugrade..

[ddouglass]

I don't think that is correct. Anything before 3.310 requires a purchase of upgrade. So either you should have another purchase recently for 3.317 or you obtained incorrectly and it shouldn't install.

[billyo]

Originally Posted by ddouglass

I don't think that is correct. Anything before 3.310 requires a purchase of upgrade. So either you should have another purchase recently for 3.317 or you obtained incorrectly and it shouldn't install.

if i'm not mistaken 3.310.is the latest one that i bought for $24.00( if this is the one where you only have a few days to install ) and after that most of the upgrade was free..

[ddouglass]

If that is the case then you need to reply to Support's email and correct them on the date and which upgrade. Did you give them the correct email address for that order?