Registration Support Sucks!!! - Your unrealistic demands are the problem!

[Aarrgee]

I needed to reinstall Hoster and Microstudio on two new laptops I just bought cause I sold two older laptops that had Hoster on, and couldn't cause of the same **** registration problems! I have submitted four tickets in the registration support and still I can't install Hoster nor Microstudio. This service really sucks!!! I have bought Hoster and Microstudio four times with MTU, along with Hoster laptop and all their software and I have to say that I am at my witts end with MTU and their registration ritual. I paid all this money with MTU and yet I have to pray before I try to reinstall these programs cause one could never know if it would install. Really getting pissed off!!! I just need my **** registration reset so I can do my gigs. Get my registration reset guys! I already lost business for christmas and now New year is coming and I have lots more gigs to do.

[mindonstrike]

Nowhere on the MTU website will you find any kind of sales pitch or promise that you can transfer the license on a whim. In fact it specificly says 1 Show computer and 1 backup computer.

The fact that MTU is willing, out of the goodness of their heart, to reset your registrations (In essence GIVING you another 2 computer license since their is no way to verify you wiped Hoster or Microstudio off you old computers)Only points up the awesome customer service they provide.

The fact that you got rid of your old computers before making sure Hoster was succesfully running on your new computers was a mistake of your doing not MTU's. Why should MTU be obligated to fix your mistake post haste?

[bryant]

[quote=mindonstrike;57468](In essence GIVING you another 2 computer license since their is no way to verify you wiped Hoster or Microstudio off you old computers)Only points up the awesome customer service they provide.

quote]
Mind:
I agree.

One quick question, though. When the registration is reset, is it allowing you TWO more
computers or just one more? Just curious as I asked for a reset recently then needed another on a new backup,
and asked for another reset. Are you saying I did not need to ask for that second reset?

[Beavis]

2 more bryant is my guess.

aarrgee, thats a good way to get banned from this place

[ddouglass]

Not to mention posting after 5:00 PM Eastern Time won't get anything done until tomorrow anyway.

[kip777]

Well one way to partially correct this problem is to have the uninstall program take you to the website and credit you with it so you can reinstall right away. You’ll still have some issues with failed components on computers but if support only had to deal with failed parts and not upgrades, I’m sure that would cut down response time significantly.
I purchased a new laptop and forgot I installed Hoster on a desktop to help convert cdg’s and since have formatted and upgraded the operating system on that computers drive so I’m waiting also for a reset on my registration but only have sent 1 email to support. I need to send my old laptop out for warranty service before February as that is when its 3 year contract expires. Anyway good luck

[ddouglass]

Originally Posted by kip777

Well one way to partially correct this problem is to have the uninstall program take you to the website and credit you with it so you can reinstall right away. You’ll still have some issues with failed components on computers but if support only had to deal with failed parts and not upgrades, I’m sure that would cut down response time significantly.
I purchased a new laptop and forgot I installed Hoster on a desktop to help convert cdg’s and since have formatted and upgraded the operating system on that computers drive so I’m waiting also for a reset on my registration but only have sent 1 email to support. I need to send my old laptop out for warranty service before February as that is when its 3 year contract expires. Anyway good luck

KIp, you will get faster response if you open a support ticket than you will by email. MTU gets so much email that they usually miss those.

[Aarrgee]

It's so easy for you guys to say such nice comments about MTU but if you were in a dilema like mine around Christmas Time, I'm sure you guys would not be happy. Believe me I Love MTU products but this registration thing really sucks. I mean if you purchase a software, you should uninstall and reinstall it whenever you need to and with no problems. Well excuse me for complaining!! Someone said that my comments was a good way to get banned from the forum? Well I am not happy and I had to let it be known. So you are telling me that I cannot complain in here about the service? Well where else. I just can't stay quiet and just take what I think is bad service. This has got to change somehow!!

[ddouglass]

Originally Posted by Aarrgee

It's so easy for you guys to say such nice comments about MTU but if you were in a dilema like mine around Christmas Time, I'm sure you guys would not be happy. Believe me I Love MTU products but this registration thing really sucks. I mean if you purchase a software, you should uninstall and reinstall it whenever you need to and with no problems. Well excuse me for complaining!! Someone said that my comments was a good way to get banned from the forum? Well I am not happy and I had to let it be known. So you are telling me that I cannot complain in here about the service? Well where else. I just can't stay quiet and just take what I think is bad service. This has got to change somehow!!

How many times have you reinstalled your Microsoft Windows. Did you know you can only do it once. After that you have to call Microsoft and get a new registration number! You have purchased a license to use the software (regardless of whose it is) but you don't own it.

Have you checked the status of your tickets to see if Support has answered them?

[kip777]

I just finnished filling out a ticket.. thanks Dale

it sounds like you have had this issue before so selling 2 computers before having your new ones up and running is like wiping your but and then taking a dump. kinda like not thinking the problem thru. i have a gig friday and i would love to use this new one but i dont think that will happen, but i wont send it in until this one is setup

[bryant]

Originally Posted by Aarrgee

Well I am not happy and I had to let it be known. So you are telling me that I cannot complain in here about the service? I just can't stay quiet and just take what I think is bad service. This has got to change somehow!!

Just a suggestion.
What may need to change is the way you complain.
Try a little tact and a little better use of the English language.

If you had backup CDG's, you were never out of a gig, right?

[mindonstrike]

Originally Posted by bryant

Mind:
I agree.

One quick question, though. When the registration is reset, is it allowing you TWO more
computers or just one more? Just curious as I asked for a reset recently then needed another on a new backup,
and asked for another reset. Are you saying I did not need to ask for that second reset?

I'm not an expert so admin may jump in and correct me but... I believe they would reset only for the computer you are replacing. Argee is asking for both to be reset.

This information of course is part of MTU/Hoster security so MTU may just leave us to our speculations.
***********************************

Originally Posted by kip777

Well one way to partially correct this problem is to have the uninstall program take you to the website and credit you with it so you can reinstall right away.

Agreed. I know they talked about doing this or something similiar in the past, but to date I don't know what might be in the works. I garantee that doing this manually eats alot of their time and manhours that could be spent working on real problems, so i'm sure they are always looking for a more efficient way of doing it.

[MTUSUPPORT]

Aarggee,
I am collecting all of the data to post into this Thread about your Registrations.

I will have an answer for you in a day or two about this.

As it stands, you have Installed the software every month for the last year, multiple times each month except for in May of 06, so this is your problem.

I will have all of the Hard facts for you posted here, when I finish digging through the history of your installs and computers.

As to your complaining and whining, I am sorry but your tickets were posted while we were closed for Christmas. The ticket that you had posted back on the 19th was answered on the 20th and you never responded until the 27th, so I am sorry that you did not try it sooner. This was your responsibilty, to make sure your shows would go on during the hollidays while we were closed. You should have also made sure that you had your software installed and running on your new laptop, before getting rid of your old ones.

By the way, did you remove the software from your old ones?

[Aarrgee]

this is what happened. I had two buyers for two older computers I had hoster on, so I jumped at the opportunity, didn't want to lose the sale. Anyway, Upon noticing that you had answered my email and said that the problem had been fixed, I made sure I uninstalled all MTU software I had on both computers and sold them. My new Dell computers (arrived late)came in after I sold the computers but I thought that I would have no problem since I was already told that my registration were reset. When I finally got my new computers from Dell, then I noticed that the registration were not reset as told. Then I was in trouble and quickly entered another ticket. I was not answered until yesterday Wednesday. Lost a couple gigs but not all.

Reason why, I have uninstalled Hoster and Microstudio so many times is because i have three KJ's working for me and they somehow always get to messing up the OS. So I would just install windows over on the computers. Sometimes I would just change the OS from Home to MCE like I did recently. Anyway I have recently installed Acronis on all my computers that would enable me to set the OS to a time everything is working perfect. But now I'm worried about installing mtu software all over again when Vista arrives. I surely will put Vista on all my computers.

To answer somebody's comment about "their is no way to verify you wiped Hoster or Microstudio off you old computers" Well I surely would not give away a software I paid $200.00 for. Besides I don't even want my competetors to find out about Hoster. Everyone around here still using CDs and players. Anyway my problem has been resolved and I'm happy about that. Sorry if I offended anyone but at the time I was really frustrated. Happy Holidays.

[admin]

Originally Posted by MTUSUPPORT

As it stands, you have Installed the software every month for the last year, multiple times each month except for in May of 06, so this is your problem.

Aarrgee, we appreciate every customer who gives us their hard-earned money, and we honor every one of you.

However... your actions are not acceptable to MTU.

We will not continue removing your registrations EVERY MONTH. You need to discipline your KJs and find a permanent way to stop the need to reinstall everything. There is NO OTHER answer.

Internet software theft is rampant and unlike physical goods, can spread worldwide in a matter of hours! A few years ago, 40,000 copies of our DNoise software were distributed off a French web site in uner 30 days.

Without our security... we would not be here for you to communicate with, or to continue improving our products. MTU WOULD BE GONE. We have made it so that you can run your shows without problems. However, when your business model changes (selling computers), that is not our responsibility or our problem.

[N181RV]

Originally Posted by Aarrgee

I needed to reinstall Hoster and Microstudio on two new laptops I just bought cause I sold two older laptops that had Hoster on, and couldn't cause of the same **** registration problems! I have submitted four tickets in the registration support and still I can't install Hoster nor Microstudio. This service really sucks!!! I have bought Hoster and Microstudio four times with MTU, along with Hoster laptop and all their software and I have to say that I am at my witts end with MTU and their registration ritual. I paid all this money with MTU and yet I have to pray before I try to reinstall these programs cause one could never know if it would install. Really getting pissed off!!! I just need my **** registration reset so I can do my gigs. Get my registration reset guys! I already lost business for christmas and now New year is coming and I have lots more gigs to do.

I don't mean this to be a complaint, but I am new to Hoster. I have made a few posts on here, but I too, have a lot of questions that I can not find answers to and I don't know where to look. Some of the questions from posters get very nice and cordial answers. Others are less so. I feel somewhat intimidated to make a posting here with a question that I am not sure how to ask. I see over and over again "read the manual", it is in the manual.

I printed the manual and I read it as much as my time will permit, but the manual is full of hypertext which is not of much use in printed form. So I go back to the on screen manual. I have always been better at understanding hard copies than screen print.

On the website, I find words, terms, and abbreviations that are not in the manual. I know you guys who have been using Hoster for eons have grown up with it. Us new people are scratching our heads and spending a lot of time trying to figure it out.

Things like "resets". I still am lost on them.

At the present, I have an old E-machines desktop which my first download went onto. I was thinking that I would download to it and learn the program while my laptop was being shipped to me. My intent was to make the new laptop the primary Hoster control. Now, I am thinking of a second smaller and less powerfull laptop to be my primary and
de-registering this here old E-machines box so my grandkids can play with it, and then make the present laptop my standby.

I was under the impression that a person could have the program on any two machines at any one time providing, only one of these could be used as the show machine and a second could be used as a backup. As I understand it from postings tonight we are really supposed to be limited to the first two original computers. But with special resetting, which I know niothing about, we can install it on a new computer.

I originally thought that de-registering a computer as a hosting unit would be done over the internet the same as when it was registered. Seems as though a little talk between computers could erase the permissive and return a computer to the Demo version of software with all its limitations. After that time,a successive computer could be set up.
I
Also when I reload Windows, I don't call MS for a new number. I load it in and send the registration and it goes through. I am sure that it reads the internal numbers and makes sure all is OK.

That gets me down to the point of why I posted. Where does one find the rules and instructions about "resetting", such as who and how to contact? Someday soon I am going to want to do it.


Thanks, Phil

I have more to questions to follow...

[bryant]

What I do is go to the page that allows you to submit a ticket for a registration reset, if necessary. Then I explain my circumstance, and ask for a reset so I can install on a new computer.

[admin]

N181RV, Welcome aboard!

We are sorry there is no clear explanation on installation, removal and reinstalling. There are things we don't want EVERYONE to know, so some things are addressed when you have a need to know.

Bryant is correct. When you need our help at MTU, go to the Support Center and create a Support Ticket. Explain clearly who you are so we can identify you; first, last name, email you ordered with, product and version# you need help with. Then explain your situation and what you want us to do. We will take care of it at our web site so you can install on a new system, if that is your need.

Please understand this is all required because of Internet Theft. We try hard to hide our security from honest folks like you, but if you go beyond installing on 2 computers, you will need our help. We have spent hundreds of thousands of dollars creating the secuity we have, which is one of the best on the Internet... for us and for our users.

We are trying to move to a new level, but we must reconfigure our web site, and that takes a LONG time to do and test before we bring it on-line to be 100% working. Bear with us.

I'm not picking on you, but I need to close this Thread as we are way off topic. If you have more questions, please create a new Thread by clicking the button in the Forum to do that.