Error 7 - DO NOT UPGRADE hours before a show!!!

Eric Whitehouse · #1 February 2nd, 2006, 07:54 AM

I have just tried to install the new upgrade 3301 and keep getting the message Error 7 - Please contact MTU. Can somebody help as I have a show in 2 hours time. I have uninstalled the old version as requested and now have nothing.
Signed

Desperate

Beavis · #2 February 2nd, 2006, 08:13 AM

never upgrade before a show !

Eric Whitehouse · #3 February 2nd, 2006, 08:21 AM

I upgraded my office backup pc okay and then tried to upgrade my laptop which I use for shows and got the above message. Just wondered if anybody knows what Error 7 means ? I've got a wedding reception later this afternoon.

Eric Whitehouse · #4 February 2nd, 2006, 08:43 AM

Just tried to call the Operator at MTU and guess what ? I got the answer phone. How do I contact MTU ?

Beavis · #5 February 2nd, 2006, 08:54 AM

this may be a good error message for the FAQ section Bryan. there are no answers when i search for it. did we loose some of the posts in the forums ??

i bet it has something to do with your original email address.

just a guess.

Eric Whitehouse · #6 February 2nd, 2006, 08:58 AM

The email I am using is clearly shown in my MTU account file, along with my reg. number.

Beavis · #7 February 2nd, 2006, 08:59 AM

did you make sure you were connected to the internet while installing ?

Eric Whitehouse · #8 February 2nd, 2006, 09:03 AM

Hi Beavis,
Yes, I've tried about 5 or 6 times. I have also tried my other email address which MTU's account system doesn't recognise.

Eric Whitehouse · #9 February 2nd, 2006, 09:38 AM

Well I've done everything I can think of. I've left messages here and I've rang MTU and left a message. I guess I'll just have to cancel the job and sit and wait.

gduns - with the Lord · #10 February 2nd, 2006, 09:41 AM

make sure this is the original hoster registration code, not the upgrade code.

Beavis · #11 February 2nd, 2006, 09:51 AM

bring the office computer to the show

Eric Whitehouse · #12 February 2nd, 2006, 10:08 AM

It's bolted in a rack security cabinet to my desk and would take about 2 hours to dismantle.

Beavis · #13 February 2nd, 2006, 10:13 AM

look here

error 7

Eric Whitehouse · #14 February 2nd, 2006, 10:15 AM

I'd have looked funny arriving at a wedding reception with my office desk under my arm.

I just hope somebody from MTU replies and sorts out my problem soon.

Eric Whitehouse · #15 February 2nd, 2006, 10:25 AM

Hi Beavis,
I am clicking the download link stored in my account information. It states my reg. code my reg. email and 186 downloads remaining. Am I doing something wrong ?

Beavis · #16 February 2nd, 2006, 10:31 AM

i dont know, i cant download the upgrade, they havent fixed the store yet.

that was the only post i could find on the subject.

Eric Whitehouse · #17 February 2nd, 2006, 10:37 AM

I can see the download for 3.301 clearly in my account and have downloaded it and installed it on my office pc okay. I then saved it to a disc and installed it on my laptop. When I try to send the data to Mtu I get message "Error 7 - Contact MTU"

Beavis · #18 February 2nd, 2006, 10:45 AM

are you sure your connected online?

Eric Whitehouse · #19 February 2nd, 2006, 10:54 AM

Definitely. I have even downloaded the 3. :301 upgrade direct to my laptop using more remaining links. I have double checked my two original Hoster reg.codes as suggested by gduns and they are correct. I can't think of anything else to do can you? Apart from paying my £23 and defecting to the otherside.

PastMember · #20 February 2nd, 2006, 11:04 AM

Have you tried going to a restore point to bring back the other (older) version?

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