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  #1  
Old March 22nd, 2007, 03:52 PM
tonedeaf tonedeaf is offline
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HELP! New computer 3.316 will not work
I've submitted two tickets already and no reply from Hoster.
My old computer finally failed on me , so I purchased another.

I'm able to download 3.316 using the link Hoster sent me, but during install a box comes up and says.

Unhandled Exception

Error number: 0x80040703
Discription: Failed to find DLL fuction: _ismtu.SetProduct

Setup will now terminate

Whats happening?

Jeff
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  #2  
Old March 22nd, 2007, 04:23 PM
ddouglass ddouglass is offline
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Is this new computer XP or Vista?

If XP go here:
http://www.mtu.com/kb/index.php?acti...6f06aa5bbf9e9b

By download I hope that means you saved instead of run? You should always save and then run from the copy on your computer.
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Last edited by ddouglass; March 22nd, 2007 at 04:35 PM.
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  #3  
Old March 22nd, 2007, 04:35 PM
tonedeaf tonedeaf is offline
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New computer
I went with XP

Jeff
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  #4  
Old March 22nd, 2007, 04:37 PM
ddouglass ddouglass is offline
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As far as the tickets go have you gone back into the support center to check the status of those tickets? They may have emailed you but you didn't receive the answer.
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  #5  
Old March 22nd, 2007, 04:38 PM
ddouglass ddouglass is offline
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Quote:
Originally Posted by tonedeaf View Post
I went with XP

Jeff
Then follow the link and do exactly what it says.
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  #6  
Old March 22nd, 2007, 04:48 PM
tonedeaf tonedeaf is offline
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New computer
I'll check the status of the tickets.

Jeff
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  #7  
Old March 22nd, 2007, 04:51 PM
tonedeaf tonedeaf is offline
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New computer
It says 0 tickets to display
Jeff
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  #8  
Old March 22nd, 2007, 06:44 PM
tonedeaf tonedeaf is offline
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Thumbs up New computer
Thank you Dale,

updates is exactly what I needed, I just have to have mtu support reset my registration now.

Have a great musical day

Jeff
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  #9  
Old March 22nd, 2007, 11:53 PM
ddouglass ddouglass is offline
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Your Welcome.
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  #10  
Old March 30th, 2007, 04:01 AM
bryanelle bryanelle is offline
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what would one do if he encountered this problem on a vista machine? i installed the upgrade and encountered this error but hoster insists that it is indeed 3.316
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  #11  
Old March 30th, 2007, 08:28 AM
ddouglass ddouglass is offline
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Quote:
Originally Posted by bryanelle View Post
what would one do if he encountered this problem on a vista machine? i installed the upgrade and encountered this error but hoster insists that it is indeed 3.316
The same thing.
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