K H P 3.010

[JeffBuck]

I installed the new version of KHP on to my Win XP. It works a little...

It fails when you press "Change Settings" and bombs out.

It fails when you press "Play my Song" and bombs out.

I'm excited to use it...Let me know if there is anything I should try.

(there were no error messages during install.)

THanks
Jeff

[Brian Corr]

Make sure all your Sound Card and Video Card drivers are up to date. Also make sure that your Direct X is the latest addition.

I have had KHP 3.010 working under xp so its not a fault on its behalf.

[khaibeck]

I also have KHP 3.010 working under Windows XP. SoundBlaster cards are now known to cause some problems if the settings aren't correct. Please see other posts regarding slow sweep.

Kim

[donn1954]

I recently upgraded my KHP to version 3.010, and have been using it with success. In fact, it is exactly what I have been wanting -- the ability easily to create a title page and a credits page. It is working beautifully. To those who are experiencing a lack of syncronicity between the words and the music, when playing back right after placing lyrics with music, don't forget that you must go to Windows Control Panel-Display-Settings and do two things:[list=1][*] Eliminate graphics acceleration and [*] Use no more than 800 x 600 resolution. [/list=1]
Yes, it's an inconvenience, because it slows the computer down for other tasks or requires that, when you're done with KHP for the moment, you bring back the acceleration and increase the resolution (if you, like me, use 1024 x 768). But, short of buying the expensive, dedicated computer system just for MTU's software, it's a small price to pay.
-- Donn Weinberg (donn1954@aol.com) --

[admin]

The suggestions above are all valid. Also, check the IMPORTANT items at the top of this Forum.

Can you let us know if you are now running?

[MTUSUPPORT]

Donn,
You shouldn't have to slow the Graphics acceleration down or set the resolution to 800x600. All the systems that I have tested here at the office, can run at whatever resolution I want them to be set at. You do have to change the Color Depth to 16 Bit anything above or below this will cause it to mess up.

[Jerome Hall]

I also am having the exact same problem.
Everytime I use the program, it crashes whenever I try to change settings or do any other actions.
It is a brand new system running XP Pro with all new and updated drivers. I am running at 600/800 with full video accel (though I tested with no accel) and cannot figure it out. Also, I am currently trialing the demo version (most current)
Please help! I really would like to get this to work, but it keeps crashing!

[George]

Just confirming I run with hardware accelleration wide open and have no problems with KHP.

Also, just in case. Direct x mentioned above. To check it out click on start, run, then type dxdiag and enter. It will tell you on the first page which version you have. Has to be 8.0 or better. 8.1 now available from Microsoft. You probably already knew all this, but I thought it best to make certain.

[Jerome Hall]

Just checking up of course, I am (and was) running Directx 8.1, the latest graphics drivers (for Intel onboard accelerator) which has plenty of memory, etc. Also, the system has 256 megs of RAM and a system which is newly installed. I guess the real deal comes down to how XP Pro is acting funny. I know some have posted sying that XP works....but were they using Home or Pro?

Jerome

[MTUSUPPORT]

Jerome,
Your problem seems to be the built in Intel Video chip, the built on Video chips never have enough power, even if they say they have enough memory to correctly work.

I would replace the video with an ATI Radeon 7500 AGP Card. This will have plenty of power for anything that you would ever want to do with graphics.

[T.Wright]

I believe I was the first to post on the ATI Radeon card which came recommended.

POST
I have a Radeon 7500, with 64MB DDR memory on board, with one standard monitor out, one flat panel monitor out, ( which is no good to me as I dont have a flat screen monitor) and One, S,TV out. I would like to know if it's enough, I dont know if I'm ready to go.

ADMIN
ATI - The Radeon 7500 is expected to work with Hoster. We have one on order to arrive this week.

I dont know if this helps anyone in the UK,
ATI Radeon 7500 with 64mb on board, from
Jeff@gvincent.f9.co.uk for around £80.

[Brian Corr]

Originally posted by Jerome Hall
Just checking up of course, I am (and was) running Directx 8.1, the latest graphics drivers (for Intel onboard accelerator) which has plenty of memory, etc. Also, the system has 256 megs of RAM and a system which is newly installed. I guess the real deal comes down to how XP Pro is acting funny. I know some have posted sying that XP works....but were they using Home or Pro?

Jerome

I am using XP Pro, but to be honest XP is XP. There is no difference in drivers and set up. The difference between Home & Pro is alot of extra progs. Look on Home as XP Lite - a budget version of Pro.

[George]

Jerome,
In addition to support's card recommendation, it is also possible there are too many programs running in the background and
"sucking up" memory. This happens in two ways, as I've been led to understand it. One is with the p.c. that's on all the time and used a lot. Programs that appear to have been closed out are still in the cache and require memory until the p. c. is re-started.

Another is extensive use of programs that are running in the background all the time, and are in the start up configuration. Most need to be taken out of start up config as they are accessible when wanted through start and programs file.This is another of Windows' insanities.They can easily be identified by all the shortcuts in the lower right hand taskbar. There is a method of going into the start up config file and removing the unnecessary ones. Get advice on how to do it from your p.c.guru. I'd not want the responsibility of having you take out something that should be there.

There's the obvious problem that both above reasons come into play at the same time.

One good way to check all this out before re-booting is to go to control panel, then system, then performance. Optimum is in the 90%+ range, and I'm told anything below 80% indicates too many programs in the background using up memory. Since stumbling into this, I use it as a barometer and keep my p.c. performance range in the mid to upper 80%s and it acts like a new p.c. performance wise.

Take care,

George

[Jerome Hall]

Just to start, thanks for all the support so far.

I am well versed in the Windows world, and frankly
if I had the choice I would be running Linux...but that is another story. All my diagnositics have checked out as far as the system is concerned. This is a preconfigured system (by the maker company - argh) of which I have stripped away all unecessary components. As of the start of all this, there are only bare essentials running in the background, with Virus scanners disabled. At the moment, I cannot figure what is going wrong...aka why it is crashing all the time. I understand that upgrading to a better video card would be useful, but at the moment, I am not going to just slap a Radeon card into this work machine. Is it really a better video card that is utterly crashing the program? I can understand if it were ghosting the lyrics....but the crashing? I just dont want to invest the man hours and cost to install the video card and then have it not work still. This workstation has no need for a graphics accelerator card. I am sorry to be such a pain about this, but I really cannot figure it out. I like this program, and I would really to see it work...and I meet all the requirements....this machine we're working with is only two weeks old.

Thanks,
Jerome

[MTUSUPPORT]

Can you go to the Start Menu, Type in DXDIAG, click open or Ok. On the first page, towards the bottom it will say DirectX version, this must say at least 8.0 and should probably go on up to DirectX 8.1. Once you have checked this, then click on the Display tab at the top. On the left hand side it will say Approx total memory and have some number, this must be at least 8.0mb, nothing lower, not even 7.5mb will work correctly. If it does show this, then I would try to update to the latest drivers for this built in Intel Graphics card from intels website.

Let me know what you find.

[Jerome Hall]

Well, good news. The built-in video card has 32Mb of memory, so that was cool. I went to the Intel website...and finally found the new drivers. These had no noticeable change to the video performance or with KHP. But, after getting on the phone with my computer's maker, I downloaded their online copy of my current drivers. Upon reinstallation (same version and everything) KHP now is fully functional. I have not tested with making lyrics yet, but at least it doesn't crash!
Thanks for all the advise and help;

Jerome Hall