My old computer crashed. Do I upgrade or buy new programs?

[Songbird]

Thanks a lot Roy and Dale!
I did start an ordinary help ticket - didn't think of trying that!
For a few days it said "Not viewed", now today it says "Viewed". What exactly does that mean? When will they give me an answer because it sounds like I can upgrade each of the programs (they don't sell the Suite#4 together any longer). But they will need to clear my registration numbers from the old computer before I can install the upgrades on my new one. Will they email me or what?
Thanks again.