My old computer crashed. Do I upgrade or buy new programs?

[Songbird]

Thanks a lot Roy and Dale!
I did start an ordinary help ticket - didn't think of trying that!
For a few days it said "Not viewed", now today it says "Viewed". What exactly does that mean? When will they give me an answer because it sounds like I can upgrade each of the programs (they don't sell the Suite#4 together any longer). But they will need to clear my registration numbers from the old computer before I can install the upgrades on my new one. Will they email me or what?
Thanks again.

[ddouglass]

Originally Posted by Songbird

Thanks a lot Roy and Dale!
I did start an ordinary help ticket - didn't think of trying that!
For a few days it said "Not viewed", now today it says "Viewed". What exactly does that mean? When will they give me an answer because it sounds like I can upgrade each of the programs (they don't sell the Suite#4 together any longer). But they will need to clear my registration numbers from the old computer before I can install the upgrades on my new one. Will they email me or what?
Thanks again.

You should get an email answer. Did you get the ticket confirmation email? If so then all you need is to wait for them to email you telling you your reg codes have been cleared.
If you didn't see a confirmation email then you need to look in your spam folder for your email to make sure it didn't go there.

[Songbird]

I sent the ticket on April 15. I did get an email confirmation. For 2 days it said "Not Viewed" then it said "Viewed" now it says "Not Viewed". What the heck does that mean???

[MTUSUPPORT]

I am very sorry to confuse you, but the reason this ticket stated Viewed was it was put into support, so I opened it, saw it and could not do anything for it. So then I put it back to not viewed and changed it over to sales, so they could answer you. Please give Lynne a call at 919-870-0344 option 2. She can help you with this issue.