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  #1  
Old May 13th, 2007, 06:03 PM
gator135 gator135 is offline
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Question Can't Download Microstudio
I bought the product on 5/12/07 and when I try to download it I get the following error message:
Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!

I can download the upgrade from a different page, but that doesn't seem to work. What can I do?
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  #2  
Old May 13th, 2007, 06:31 PM
George George is offline
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Don't know for certain, but sounds possible you or your server may have a firewall program installed that's blocking the download. That's the first place I'd start checking.
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  #3  
Old May 15th, 2007, 01:00 AM
ddouglass ddouglass is offline
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Gator135 try it again. According to Admin there may have been a glitch but everything looks ok today.
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  #4  
Old May 15th, 2007, 11:12 AM
trelynda trelynda is offline
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same problem
I purchased the software on Sunday, may 13th and am having the exact same issue. I have disabled the firewall on three different computers and get the same error message mentioned above:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!
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  #5  
Old May 15th, 2007, 11:14 AM
trelynda trelynda is offline
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Can't download 1 x Video Hoster 3.316 + Karaoke Suite 4
I purchased the software on Sunday, may 13th and am having the exact same issue. I have disabled the firewall on three different computers and get the same error message mentioned above:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!
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  #6  
Old May 15th, 2007, 11:22 AM
robertinngham robertinngham is offline
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i am having the same problem (Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!)
i am #### off.
cant even put
hoster on my new lap top
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  #7  
Old May 15th, 2007, 11:41 AM
ddouglass ddouglass is offline
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Looks like MTU is having a server problem. Instead of getting #### off, why not put in a support ticket to let them know they have a problem. It appears to be all program downloads from store account purchases.
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  #8  
Old May 15th, 2007, 11:45 AM
trelynda trelynda is offline
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I submitted a ticket this morning.
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  #9  
Old May 15th, 2007, 11:49 AM
robertinngham robertinngham is offline
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have submitted a ticket
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  #10  
Old May 17th, 2007, 06:47 PM
admin admin is offline
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Sorry this happened.

Our web master, who is very good, was baffled at this. The site download.mtu.com is on a separate server for faster downloads. The DNS to download.mtu.com was not resolving over the Internet to the IP address. He has added a direct IP link in addition in case the DNS resolution fails again in the future.

All is well at MTU land again.
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