Problem installing 3.315 on MY Vista system - Page 2

jay taylor · #21 February 19th, 2007, 08:26 PM

am doing another complete restore to out of the box.... one more time and am going to download all updates again.... got to try one more time i really want this to work....

jay taylor · #22 February 19th, 2007, 08:27 PM

oh i see it .... allready done those..

DJRogue1974 · #23 March 2nd, 2007, 03:27 PM

I get this message as well. . I did a FRESH INSTALL of Vista Ultimate and I have followed all advice in this thread. I still cannot install Hoster! 3.315!

Please help me! I will no loger be able to install after the end of this month.

ddouglass · #24 March 2nd, 2007, 04:11 PM

I think you gentlemen are running into a problem that is Vista Ultimate security related. You may need to check Microsoft's website and search for that error to find a work around. Apparently Vista is so locked down as to cause some programs to not be able to install with default settings.

mindonstrike · #25 March 2nd, 2007, 08:02 PM

Quote:

Originally Posted by DJRogue1974

Please help me! I will no loger be able to install after the end of this month.

...uhm...Why wouldn't you be able to install after the end of the month?

Sam

ddouglass · #26 March 2nd, 2007, 11:40 PM

Quote:

Originally Posted by DJRogue1974

I get this message as well. . I did a FRESH INSTALL of Vista Ultimate and I have followed all advice in this thread. I still cannot install Hoster! 3.315!

Please help me! I will no loger be able to install after the end of this month.

All you have to do is click on the link and Save instead of Open the file. Then you can install at any time.

DJRogue1974 · #27 March 3rd, 2007, 11:18 PM

I have downloaded it. but when I go to install it after the this month will it let me with my account closed? Regardless I have hoster but am not able to install it on my Vista Ultimate Edition I even tried the 3.315. I get the _ismtu.dll error. I have done all the cleanups and evcerything suggested so far and I still have Bupkus!

TheMusicGeek · #28 March 4th, 2007, 06:21 PM

I have seen this error with other software. It is often caused by a corrupted install file. If you have followed (exactly) the procedure MTU Support gave, then I would assume the source file is corrupted. Have you tried downloading it again from MTU? Also make sure you are not using any kind of download accelerator.

ddouglass · #29 March 5th, 2007, 12:31 AM

Quote:

Originally Posted by DJRogue1974

I have downloaded it. but when I go to install it after the this month will it let me with my account closed? Regardless I have hoster but am not able to install it on my Vista Ultimate Edition I even tried the 3.315. I get the _ismtu.dll error. I have done all the cleanups and evcerything suggested so far and I still have Bupkus!

Yes you will still be able to install after the time period. That is set only for the download link, not the installation.

katkins · #30 March 5th, 2007, 07:17 PM

I am having the same problem with Vista Home Premium installed with a completely clean install with hard drive format. I have tried everything suggested and nothing works. I have a show coming up and if I can't fix in a couple of days I will have to go back to XP. I read on one site something about _isxxx.dll files not working on bundled installs, but if install was run unbundled it worked. MYU does not provide and undbundled file set that can be used so I can't try that.

HELP!!!! I have submitted a ticket with MTU, but it has been over 2 days and the status still says unviewed!!!!

ddouglass · #31 March 5th, 2007, 10:37 PM

Quote:

Originally Posted by katkins

HELP!!!! I have submitted a ticket with MTU, but it has been over 2 days and the status still says unviewed!!!!

MTU does not work on the weekends, so if you put in a ticket, today would be the first chance for MTUSupport to look at it. Depending on how many tickets were submitted over the weekend as to how long it takes for them to get to you.

**admin** · #32 March 6th, 2007, 03:39 AM

Here is our current status of this error condition.

Hoster 3.315 was installing fine on Vista Basic, Vista Premium and Vista Ultimate. We have users on all three.

All of a sudden, NEW computers are being shipped with something changed that is causing this _ismtu.dll installation error. This is a Microsoft change that was unexpected and undocumented. We have not yet been able to discern what it is.

We have two new laptops we just received that won't allow installing 3.315 either so this is now a critical Corporate problem, not just your problem. We now have our Support Manager and our Senior Programmer researching this.

I am confident we will find the answer shortly. All we can say at this point is please wait.

If you absolutely can't wait and want a refund, please submit a Support Ticket to Office Manager (confidential) with your name, email, order number and product name to be refunded, and we will do it. However, if you intend to buy it later, please wait.

Rippera · #33 March 6th, 2007, 09:54 AM

Save the install file to you desk top, right click on the install program.
When it prompts you and asks you to choose, Configure it within XP standards... Hope this helps, I think it will for Vista Business... Let us know... email me for more in depth instructions if needed...

Ripper

rippera@yahoo.com

katkins · #34 March 6th, 2007, 10:40 AM

I tried running the install file by going to properties and telling it to run it as XP SP2 and that did not work. I communicated with microsoft as this seems to be an issue effecting several software packages according to some threads at MS. They sent me some things to try. I will try them tonight and update results. If I find something that works I will post full instructions.

TheMusicGeek · #35 March 6th, 2007, 10:58 AM

Has anyone ever had this problem on a retail version of Vista or is it only on the preinstalled systems? There has been no change to the OPK since Windows Vistas initial release so I question whether this is actually a Microsoft thing or something that the wysiwyg companies are putting in. Has anyone tried a clean boot prior to the installation attempt? Here is the KB for doing a clean boot in Vista: http://windowshelp.microsoft.com/Win...6d71a1033.mspx

katkins · #36 March 6th, 2007, 12:01 PM

The clean boot is something I plan to try tonight. Microsoft indicated that they are having the same issues with several drivers and software packages. It appears to be some common service or software launched at startup causing the problem. With a little work I could possibly identify a list of possible culprits. One source I found said that using an unpackaged set of files with a setup.exe launch gets rid of the issue. This may be a solution for MTU if it works to provide a zip file that would extract and then run a setup.exe file instead of the packaged exe application. I will know more about clean boot and conflicts when I try some things tonight. If any one comes up with additional info please post to save me trouble.

**MTUSUPPORT** · #37 March 6th, 2007, 12:33 PM

Ok,
I have been working on this problem for the last 2 days and can't get any answers either.

I have just tried the So called Clean Boot as described in this post: http://windowshelp.microsoft.com/Win...6d71a1033.mspx

THIS DID NOT WORK.

I also tried the Uncompressed files, as Katkin stated, as this is what the CD's we ship are.

THIS ALSO DID NOT WORK.

We are still working on this problem. Once we find something out I will post back.

If you can go back to XP, I would do this.

Beavis · #38 March 6th, 2007, 09:13 PM

admin & MTUSUPPORT

Keep up the good work, i know that you will come up with the answer ASAP !

katkins · #39 March 6th, 2007, 10:50 PM

No luck tonight. I tried doing clean boot even with no updates installed. I also tried removing Installshield from the registry. I have submitted my findings to Microsoft. I hope MTU or Microsoft can come up with something soon to avoid people backtracking to XP. I am at wits end without tearing into code which I have no access to do for Vista or Hoster. I tried with nothing but core code and with all the latest updates with no success.

ddouglass · #40 March 6th, 2007, 11:26 PM

Quote:

Originally Posted by katkins

No luck tonight. I tried doing clean boot even with no updates installed. I also tried removing Installshield from the registry. I have submitted my findings to Microsoft. I hope MTU or Microsoft can come up with something soon to avoid people backtracking to XP. I am at wits end without tearing into code which I have no access to do for Vista or Hoster. I tried with nothing but core code and with all the latest updates with no success.

Did you have a regular Microsoft CD copy of Vista or a "Restore" CD from the computer manufacturer? The reason I ask is Dell and others are know for tampering with the files to add in there own monitor files and other things that aren't needed.
I think that most of the Vista versions MTU and the beta testers have been using were upgrades direct from Microsoft without the computer manufacturer's modifications.
Admin, maybe you need to check with all (a poll?) and see which versions and whether they are retail or manufacturer install. Might surprise you!

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