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  #1  
Old May 15th, 2009, 04:05 AM
madjim- with the Lord madjim- with the Lord is offline
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Klanctot,
Did you restart your computer before the upgrade worked? The "not upgrading" issue may have been a Windows thing. I always restart my computer before I do any upgrade on any program including non-MTU programs.

Computers, go figure!

Jim
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  #2  
Old May 15th, 2009, 10:03 AM
klanctot klanctot is offline
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Smile Frustration

I did submit a ticket, which STILL has not been viewed after 5 days, BTW. Also, I meant to say registration code, not password. Finally, I did reboot between each attempt, and all of the service packs, patches, etc. were current, and had not changed for the duration of the problem and its ultimate clearing.

In any case, thanks for the online help. Just wish I knew what changed between then and now. The registration system seems to be very fussy.

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If you didn't submit a ticket and they didn't post anything here then they didn't change anything.
For one there is no "password" just your email address for you registered for your account and the registration code for each product.
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  #3  
Old May 21st, 2009, 04:27 PM
MTUSUPPORT MTUSUPPORT is offline
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This was a bug on the website. Please Submit a ticket that is under the Emergency when you have a problem such as this.

It took the programmer about 4 days to find this problem and fix it. Ended up that a file was ovewritten when they were doing some upgrades to the website.
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