Re-upgrading Hoster v4.08...frustrations

[ddouglass]

Did you get an auto-response email from MTU after submitting the email ticket with your ticket number in it?

[bendrew]

Yes, I did and recommended a solutions, but nothing happened when i tried to follow the instruction. Until now since last week, nothing is happening and i've learned not to be anxious to solve this problem 'cause v3.4 is still working. i only used this computer for importing cd's and mp3g's but i still need a solutions for this. Latest Microstudio and Songverter is working fine. The real issue is when the re-upgrade reaches the submitting of my info to MTU says my registration code was found DISABLED. So, It's just a matter of resetting my registration and it will go thru. BTW, my computer is working in optimum performance..

[MTUSUPPORT]

Bendrew,
There are no tickets that I have open that are older than 2 days old right now. I have no clue who you are either, as your email your Username at your email, is not what you are registered under in our Store.

You need to put a new Ticket in from your email address that you purchased the software under. We no longer allow you to use multiple emails in the Forum/Store/Help center.

This slows us down and causes complaints are you have stated.

[bendrew]

MTU Support...

When i get home, I will issue a ticket for my info regarding my account. FYI, i have change dsl provider twice already that i have different email address..Thanks

[bendrew]

I received reply from MTU support about my account being updated. And i already submitted my request to edit, update my account regarding my old email addresses. I hope my request will be taken care of so that i don't have to endure this kind of situation. I'm out of town this weekend I'm not gonna do anything but you'll hear from me whether i solved my problem or not. Thanks.

[ddouglass]

You can edit your account information yourself by signing in with your old email and password, then change your information to match your current email.

[bendrew]

I already did change the old email address from the new one and i can log in to my account. The problem is, I have 1 old old email address which i use for songverter and microstudio and another old one for hoster. So, i submitted an issue to change the old email to my new one so that i will only enter 1 curremt email address for the 3 program. And there's no way i can do it except MTU support.I'm not doing anything right now and i'm waiting for a reply from MTU support for the change.