Error 0x80040702 Failure to load dll

ddouglass · #1 February 4th, 2009, 12:40 PM

Monika, I have found one more "fix" for you to try.

Find the setup file (Microstudio2113setup.exe) and right click on it.
From the list click on Properties.
When that opens find the Compatibilty tab and click on it.
In the Compatibility Mode block check the box and set it to XP.
Click OK at the bottom and then try again to install it.
Let's hope this is it.

When you "Restored" your Vista was this a complete reload (as in it reformated the drive) or did you restore back to a certain date/time?

I have one other possiblity that the Microsoft Install Shield may be blocking this and in that case there is a folder that will need to be deleted. The folder is {5543C9C8-4F56-4E84-BD4F-454942043964}. I'll explain more on this later if the above doesn't work.

monikascott · #2 February 4th, 2009, 03:58 PM

thanks. I actually tried this in NT and it didn't work. Tried that just now in XP and it didn't work either.

ddouglass · #3 February 4th, 2009, 05:24 PM

Ok.
Look in C:\Program Files\InstallShield Installation Information for a folder with the name {5543C9C8-4F56-4E84-BD4F-454942043964}. This is the Microstudio installation information folder. Delete this folder and try installing again.

monikascott · #4 February 4th, 2009, 06:50 PM

Can't find that one. :-(

ddouglass · #5 February 7th, 2009, 07:42 PM

You did try turning the UAC off right? That should allow you to operate as an administrator (provided your login is an administrator account) and should let the files install.

monikascott · #6 February 7th, 2009, 08:37 PM

I downloaded the Demo version and it works. However, the graphics are HORRIBLE. Now I'm wondering if this is only the Demo or if that is any indicator of how the new version is. I'm really at my wits end here and am almost ready to give up and try something different. However, I've had Microstudio for the last 7 years or more and am kind of partial to it. Wish I could work this out, but I still have not heard back from sales and it's kinda upsetting to me that they just don't seem to care.

ddouglass · #7 February 8th, 2009, 11:53 AM

Its not that they don't care. There is only one Support tech and he is rather swamped right now with work. The graphics on the demo may have been bad indicating there are some tweaks that need to be done to get them right (since this is a new set-up of Vista). That is minor, first we have to get it to let you install the older versionof the program.
I'll talk to them Monday and see what we can get done.

Jim N · #8 February 9th, 2009, 01:48 AM

ALL PROGRAMS EXCEPT KEYRITE INSTALLED. GET ERROR 0x80040707 dll funtioncrashed _ismtuGETKEY6. HAVE INSTALLED UPDATES (CUSTOM) I AM USING DISK AND REG. NUMBERS FROM EMAIL SO I KNOW THEY'RE RIGHT. THE KEYRITE PROGRAM WILL INSTALL AND WHEN I OPEN THE ICON THE WRONG REG. WINDOW POPS UP. HELP

marklwood · #9 February 9th, 2009, 02:16 AM

Quote:

Originally Posted by Jim N

ALL PROGRAMS EXCEPT KEYRITE INSTALLED. GET ERROR 0x80040707 dll funtioncrashed _ismtuGETKEY6. HAVE INSTALLED UPDATES (CUSTOM) I AM USING DISK AND REG. NUMBERS FROM EMAIL SO I KNOW THEY'RE RIGHT. THE KEYRITE PROGRAM WILL INSTALL AND WHEN I OPEN THE ICON THE WRONG REG. WINDOW POPS UP. HELP

This is probably a .NET framework error, or possibly a network card issue(not very likely). I would try un-installing your last .Net update and try the install again. Let me, and everyone else know if this fixed it.

ddouglass · #10 February 9th, 2009, 10:46 AM

Quote:

Originally Posted by Jim N

ALL PROGRAMS EXCEPT KEYRITE INSTALLED. GET ERROR 0x80040707 dll funtioncrashed _ismtuGETKEY6. HAVE INSTALLED UPDATES (CUSTOM) I AM USING DISK AND REG. NUMBERS FROM EMAIL SO I KNOW THEY'RE RIGHT. THE KEYRITE PROGRAM WILL INSTALL AND WHEN I OPEN THE ICON THE WRONG REG. WINDOW POPS UP. HELP

What version of Keyrite?
What operating system?
What was the reason you needed to re-install all of the programs?

I think this is a Registry (Windows) error that may be easy to fix, but need to know above information before I can give you instructions of where to clear this.

marklwood · #11 February 9th, 2009, 10:59 AM

Jim, listen to Dale first. He knows a lot more about this stuff than I do. I was just covering the night shift for him.

monikascott · #12 February 9th, 2009, 09:18 PM

Got another question. I have a laptop with XP on it. What do I need to do to be able to install Microstudio on that instead of my home computer. When I try to do it it says that the Product ID is registered on another Ethernet device. I figured if it works on the laptop then I just do it that way and don't worry about my desktop. Have I mentioned how I despice VISTA?

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