Error 0x80040702 Failure to load dll

[monikascott]

I just went to microsoft, and downloaded their .net framework 3.5 plus service pack. still doesn't work. I kept trying to use their "manager" to get more optional updates, but it keeps telling me I'm all up to date. So that's why I went and just searched for the update and updated it myself.

The exact error message I get is:

Error Number 0x80040702
Failure to load dll:_isuser
Setup will now terminate

[ddouglass]

Vista is a funny animal and it may be preventing this dll from loading in.
Try this first. Right click on the Microstudio installer file. Go to "Run as...." and set the file to run as administrator. Try installing. If this does not work go to next paragraph.
Try turning the UAC (User Account Control) off. Be sure you are logged in as an administrator. Then try installing.

[monikascott]

I really appreciate your responses. Just so you know!!!

It's still not working. What gets me is that it worked fine when I first got this computer. Then it just quit working and now it won't even install. I was going to upgrade it today to the new version (it's the 2.113) and now I can't even get it to work to even do that. Grrrrr!... I didn't like Vista when I first got this computer and I'm still not a friend of it.

I ran a register edit program and it came back with several Install Shield problems. I hate fixing them though, cause last time I ran a program like that to fix stuff I totally screwed my computer up.

[ddouglass]

Part of the problem may be that the version you are trying to install is not a Vista compliant version. That is probably why it stopped working in the first place. You may need to get a full price version. Submit a Support ticket to MTU and see if they can upgrade your Upgrade purchase to a full version (it is only $20 more right now). Submit the ticket to Sales.

[monikascott]

I just submitted a ticket. Problem with that is that I wanted to upgrade the whole suite and that is quit expensive if I go with a whole new suite.

[billyo]

there is a program called registry patrol,( http:/www.registrypatrol.com ) this will scan your entire computer and will tell you what & how to fix your ddl problem..

[marklwood]

Originally Posted by monikascott

I just went to microsoft, and downloaded their .net framework 3.5 plus service pack. still doesn't work. I kept trying to use their "manager" to get more optional updates, but it keeps telling me I'm all up to date. So that's why I went and just searched for the update and updated it myself.

The exact error message I get is:

Error Number 0x80040702
Failure to load dll:_isuser
Setup will now terminate

Do a search for this file.
_ISRES.DLL
Tell me what the size and date of the file is.

Something else that was installed may have changed this file and made it unusable. That could be one cause of the error you are describing.

[monikascott]

You know, I can't find either file. And yes, I did make it so I can see hidden and system files and extensions. My son is in the process of trying to locate the dll that I need to download without me having to pay for it. He's pretty good at locating stuff like that.

[marklwood]

The fact that you didn't find either file is a good thing. I was asking about that file because usually during a failed install it will leave this file behind causing problem with future installs. This is a file that is created during Windows Install Shield Wizard. Lots of software uses this as an install. A messy use of it can cause other programs to fail install afterward.

Next, I would suggest to get rid of any temp files or directories. Any of the many free cleaners will do the trick or you can look through your drives for temp directories and files and get rid of them.

[monikascott]

Ok, now I contacted sales (and explained my situation) and they told me to buy the upgrade after all. When I replied to ask them if an upgrade would work cause I can't install the older version I never got a response back. I thought the older version of the System Suite needs to be installed for an upgrade to work?

[ddouglass]

Monika, I have found one more "fix" for you to try.
Find the setup file (Microstudio2113setup.exe) and right click on it.
From the list click on Properties.
When that opens find the Compatibilty tab and click on it.
In the Compatibility Mode block check the box and set it to XP.
Click OK at the bottom and then try again to install it.
Let's hope this is it.

When you "Restored" your Vista was this a complete reload (as in it reformated the drive) or did you restore back to a certain date/time?

I have one other possiblity that the Microsoft Install Shield may be blocking this and in that case there is a folder that will need to be deleted. The folder is {5543C9C8-4F56-4E84-BD4F-454942043964}. I'll explain more on this later if the above doesn't work.

[monikascott]

thanks. I actually tried this in NT and it didn't work. Tried that just now in XP and it didn't work either.