Microstudio 4.006 problem: inaccessible

[EclecticProf]

Originally Posted by ddouglass

Will that fix the problem, I am not sure. Since none of us can see your computer then we can only go by what you tell us and make a best guess try. This should help, but don't know for sure that it will be the cure.

I've installed .Net Framework 3 and installed SP1. I've only got 200 Karaoke files on my hard-drive. I waited for 10 minutes with MicroStudioDemo and 25 minutes with MicroStudio. 0% CPU on both programs during that time. Neither one ever opens up the associated application. I can't open either Windows Explorer or Internet Explorer while I am waiting. As soon as I EndProcess the MicroStudio.exe task, the other programs open properly. I've spent over 10 hours on this problem and I'm getting frustrated. Isn't there some way to buy MTU Remote-Access support for their software on my PC?

[ddouglass]

They do not offer that. Have you submitted a Support Email to see if they can help you? Include your phone number in it they may call if it is necessary.
Just out of curiosity do you have Microsoft Access on your system?
What burner program do you have loaded? Roxio or Nero?
These are all programs that have caused problems in the past. You won't have to remove the programs just fix some minor conflicts that could be cxausing interference. You would not have to remove them just make some minor changes.
There could also be some incorrect or missing information in the registry since you did do a registry cleanup. This would require deleting some registry keys pertaining to Microstudio to correct it. Microstudio would then rebuild the registry keys when opened. I can tell you how to do this if you feel you can handle it.
The last possible thing I would say for you to try would be to do a system restore to a date prior to installing the keywrite 2.10.

[EclecticProf]

Originally Posted by ddouglass

They do not offer that. Have you submitted a Support Email to see if they can help you? Include your phone number in it they may call if it is necessary.
Just out of curiosity do you have Microsoft Access on your system?
What burner program do you have loaded? Roxio or Nero?
These are all programs that have caused problems in the past. You won't have to remove the programs just fix some minor conflicts that could be cxausing interference. You would not have to remove them just make some minor changes.
There could also be some incorrect or missing information in the registry since you did do a registry cleanup. This would require deleting some registry keys pertaining to Microstudio to correct it. Microstudio would then rebuild the registry keys when opened. I can tell you how to do this if you feel you can handle it.
The last possible thing I would say for you to try would be to do a system restore to a date prior to installing the keywrite 2.10.

I do appreciate your continuing support. I do have MS Access 2003. The CD-DVD-BluRay burner is a "PLDS BD-RE DH-4B1S SCSI" drive. The CD-writer software is "Roxio Creator Premier Blu-Ray 10.1." I see that Roxio has a new 2009 version. What should I do to make the "minor changes"? I've no problem with changing/deleting Registry keys or -- if necessary -- restoring to an earlier data. I downloaded Keywrite 2.1 on 9/16. I think I installed it immediately. Have you ever used TeamViewer? It's like a remote access; it seems easy and it is free. I'm in Minneapolis; where are you?

[ddouglass]

Originally Posted by EclecticProf

I do appreciate your continuing support. I do have MS Access 2003. The CD-DVD-BluRay burner is a "PLDS BD-RE DH-4B1S SCSI" drive. The CD-writer software is "Roxio Creator Premier Blu-Ray 10.1." I see that Roxio has a new 2009 version. What should I do to make the "minor changes"? I've no problem with changing/deleting Registry keys or -- if necessary -- restoring to an earlier data. I downloaded Keywrite 2.1 on 9/16. I think I installed it immediately. Have you ever used TeamViewer? It's like a remote access; it seems easy and it is free. I'm in Minneapolis; where are you?

Not sure quite what I was thinking about Access. That would effect Hoster not Microstudio.

However the Roxio may be causing trouble. Look in your Startup folder in the Star Menu and see if there is a shortcut for Roxio. If there is delete it. This is a quick start utility for Roxio but isn't needed and actually can lock your drive to exclusive use by Roxio.

To change the registry: Click Start/Run, type "regedit" (without quotes) and hit enter. Next click the plus next to HKEY-CURRENT_USER, click the plus next to software.

Find Micro Technology Unlimited and click the plus next to it. Right click on Microstudio and delete the key. Close the registry editor.

Open Microstudio. This should rebuild the registry entries with all default settings and allow it to open.

If this doesn't work then your best bet is to restore back before 9/16. This will not effect any documents, files etc. that you have created since then so no worries there.

[EclecticProf]

Originally Posted by ddouglass

Not sure quite what I was thinking about Access. That would effect Hoster not Microstudio.
However the Roxio may be causing trouble. Look in your Startup folder in the Star Menu and see if there is a shortcut for Roxio. If there is delete it. This is a quick start utility for Roxio but isn't needed and actually can lock your drive to exclusive use by Roxio.
To change the registry: Click Start/Run, type "regedit" (without quotes) and hit enter. Next click the plus next to HKEY-CURRENT_USER, click the plus nest to software. Find Micro Technology Unlimited and click the plus next to it. Right click on Microstudio and delete the key. Close the registry editor.
Open Microstudio. This should rebuild the registry entries with all default settings and allow it to open.
If this doesn't work then your best bet is to restore back before 9/16. This will not effect any documents, files etc. that you have created since then so no worries there.

I don't find a shortcut for Roxio in the Startup folder or on my desktop. I deleted all the MTU subfolders other than MicroStudio. No luck. I then deleted the entire MTU folder after uninstalling Microstudio. Reinstalled. No luck. In fact, I was unable to bring up the task manager and had to shut the system off to regain control. I did notice that every time I installed, MicroStudio was able to enter my address, registration code and computer ID without my involvement (maybe a temp file when it uninstalls). I'm hesitant about rolling back the OS -- mainly because I haven't done it before and I rely heavily on my system for my professional work. I can't afford a problem. How do I find the place to invoke a rollback in XP Professional? If I rollback and am unhappy, can I get back to where I am now?

[ddouglass]

Originally Posted by EclecticProf

I don't find a shortcut for Roxio in the Startup folder or on my desktop. I deleted all the MTU subfolders other than MicroStudio. No luck. I then deleted the entire MTU folder after uninstalling Microstudio. Reinstalled. No luck. In fact, I was unable to bring up the task manager and had to shut the system off to regain control.

I am not sure I understand part of this. Why did you delete all the other MTU folders other than Microstudio? I am presuming this was on the C:\ drive you did this? Did you delete the C:\MTU folders or the C:\ Program Files\Micro Technology Unlimited\ folders?

Originally Posted by EclecticProf

I did notice that every time I installed, MicroStudio was able to enter my address, registration code and computer ID without my involvement (maybe a temp file when it uninstalls).

This is done from a file on the C:\ drive that isn't identified to us as being an MTU file. It contains your information and all of your registration codes that you have entered.

Originally Posted by EclecticProf

I'm hesitant about rolling back the OS -- mainly because I haven't done it before and I rely heavily on my system for my professional work. I can't afford a problem. How do I find the place to invoke a rollback in XP Professional? If I rollback and am unhappy, can I get back to where I am now?

Your title for this post is Regedit failed, but you don't mention it in your post. What exactly did you do and what happened when you did it?

Let's wait before you try the System Restore as I am not convinced we have gone through everything we can try.
What other programs do you have installed on this computer?

[EclecticProf]

Originally Posted by ddouglass

I am not sure I understand part of this. Why did you delete all the other MTU folders other than Microstudio? I am presuming this was on the C:\ drive you did this? Did you delete the C:\MTU folders or the C:\ Program Files\Micro Technology Unlimited\ folders?



This is done from a file on the C:\ drive that isn't identified to us as being an MTU file. It contains your information and all of your registration codes that you have entered.



Your title for this post is Regedit failed, but you don't mention it in your post. What exactly did you do and what happened when you did it?

Let's wait before you try the System Restore as I am not convinced we have gone through everything we can try.
What other programs do you have installed on this computer?

REGEDIT:
My mistake (lack of precision). In Regedit, I first deleted the non-Microstudio folders, then the MicroStudio folder (after having uninstalled MicroStudio), and finally deleting the parent MicroTechnology folder. In each case I was uninstalling and then reinstalling MicroStudio with no luck. I never deleted the MTU folder or subfolders under C:ProgramFiles/.

HIDDEN FILE: Makes sense to me.

OTHER PROGRAMS:
WINDOWS: XP 5.1, Movie Maker 5.1, Media Player and Messenger.
HARDWARE: Logitech Wireless Mouse and Keyboard, Power DVD DX, Roxio Creator Premier Blu-Ray 10.1
BROWSERS: IE7, Safari, Google Desktop
E-MAIL: Eudora 7.1 and Outlook (Installed but don't use)
APPS: MS Office 2003, Front Page 2003, Visio 2003, Streets & Trips 2008, Games and Works. Adobe CS3 (Photoshop, Bridge, Device Central), Acrobat 9 (full), Messenger, Remote Assistance, QuickTime 7.5.5, ITunes, IrfanView 4.2, ACDC 10 Photomanager & Device Detector 4,
UTILITIES: NVIDIA Control Panel, Norton 2007 (System Works/AntiVirus), Norton Partition Magic, Amazon MP3 downloader.

After MicroStudio was last working (9/27), I installed SPSS 16, Minitab and a number of free Audio and video editing software programs from DVD Videosoft. I uninstalled all of those thinking one of them might have caused the problem. No luck.