The Music Stops

[madjim- with the Lord]

Originally Posted by laddie

Admin,
Will it still release this week?

Hey Laddie,
We just tested 4.04 beta 6 and it needs a few small things changed. 4.04 beta 7 will probably be out tonight. 4.04 beta 6 is running rock soild in the background as I type. My feelings are 4.04 beta 7 will get the "Go" from the Beta Testers and it will be released Monday, I sure pray for it anyway.

Jim

[laddie]

Thanks Jim

[madjim- with the Lord]

Originally Posted by laddie

Thanks Jim

You're Welcome.

Jim

[xxyzz]

Laddie, I to am one of the people that always seems to have problems when new versions of Hoster comes out ever since we went past the 3.4 version and/or Vista came out. Here is my 2 cents worth. Many of the people on these forums have helped me out numerous times and I DON"T want them to stop giving me advise but many times they are quick to try and blame our problems on our computers, you will constantly be told your video cards need new drivers, your hard drive sounds like it is going bad etc and this may be true but I have been using Hoster for a very long time and have fround from past experience that my computer has never been the issue (I also have the newest compuetrs with the most power and ram available). My problems have ALWAYS been with the Hoster upgrages and the problems have ALWAYS been solved eventually by MTU. I have numerous issues myself with 4.04. 4.03 worked good for me and 4.01 was a disaster. My answer right now is if you have a version that does work for you go back to that until the bugs are worked out of the version you are using. Don't get frantic thinking your computer is to blame or your hard drive is going out. Just hang in there. MTU will eventually fix the problems.

MY ONE WISH-quite adding features that are nice but you really don't need to run a show. All I want is a rock solid program that does not crash and plays the songs when they are suppose to. The more things they add that we really don't need is just more code that can interfer with the program.

[MTUSUPPORT]

Originally Posted by xxyzz

Laddie, I to am one of the people that always seems to have problems when new versions of Hoster comes out ever since we went past the 3.4 version and/or Vista came out. Here is my 2 cents worth. Many of the people on these forums have helped me out numerous times and I DON"T want them to stop giving me advise but many times they are quick to try and blame our problems on our computers, you will constantly be told your video cards need new drivers, your hard drive sounds like it is going bad etc and this may be true but I have been using Hoster for a very long time and have fround from past experience that my computer has never been the issue (I also have the newest compuetrs with the most power and ram available).

I am the one that handles the Support Tickets and Support Issues at MTU.com. I have been the main Support Manager since 1996. From my Experience over the past 12 Years, normally the software issues are related to computers, due to my experience I would say about 90% of the problems that I see, are caused by the computer not having all the updates or latest drivers. Now, there are bugs that can cause some issues also, but this is normally when we release new versions. We work quick at fixing these, as you know from past experience.

My problems have ALWAYS been with the Hoster upgrages and the problems have ALWAYS been solved eventually by MTU. I have numerous issues myself with 4.04. 4.03 worked good for me and 4.01 was a disaster.

This does happen on some computers, but the majority it is working great for. This alot of times, may be a bug that only shows up on certain hardware. We have seen this quite a few times also.

My answer right now is if you have a version that does work for you go back to that until the bugs are worked out of the version you are using. Don't get frantic thinking your computer is to blame or your hard drive is going out. Just hang in there. MTU will eventually fix the problems.

I agree with this point, if you have a Stable version then you can go back to it, you can also run Version 3.4 as stated here: http://www.mtu.com/kb/index.php?action=kb&article=98

MY ONE WISH-quite adding features that are nice but you really don't need to run a show. All I want is a rock solid program that does not crash and plays the songs when they are suppose to. The more things they add that we really don't need is just more code that can interfer with the program.

We are adding features that alot of customers are requesting and have been requesting for years. This is what drives the features that we are adding. You can always go back to version 3.321a if you wish. This was a rock solid version.

We are always working on issues that are reported by customers. We have not seen any bugs yet, to be fixed under Hoster 4.004. We are still awaiting to see any problems show with this version, so we can work on it.

[laddie]

Originally Posted by MTUSUPPORT

We are always working on issues that are reported by customers. We have not seen any bugs yet, to be fixed under Hoster 4.004. We are still awaiting to see any problems show with this version, so we can work on it.

But still have a ticket (11994-7425081030) on 4.03 and the problem is worse in 4.04.

[scottccook]

laddie,
I am also having the same exact problems you are having. 3.4 seems to work the best for me, however when reverting back to 3.4 from 4.04 after having all the audio drops, 3.4 came up great, only it came up with the previous rotation of songs that had already been sung, and none of the songs in the current rotaion. Needless to say, I had a lot of people walk out on me Saturday night. When I opened Task Manager, I noticed I was using between 5-36% and then all of a sudden it would slam 100%. I also noticed that there are about 50 different proccess running and I dont know which ones I can turn off if any. I said before that I was just going to use 3.4 for a while, but I just had to see if 4.04 would work. Maybe next time.

[Skybird74]

Scott, from everything I've read, audio dropouts may be linked to WMP. Did you upgrade it to WMP11 before installing 4.04?

[marklwood]

Originally Posted by scottccook

I also noticed that there are about 50 different proccess running and I dont know which ones I can turn off if any.

Try Black Viper's Web Site
It is a great resource to determine what you can live without. I reference it each time I install on my show machine.

[admin]

Originally Posted by scottccook

laddie,
I am also having the same exact problems you are having. 3.4 seems to work the best for me, however when reverting back to 3.4 from 4.04 after having all the audio drops, 3.4 came up great, only it came up with the previous rotation of songs that had already been sung, and none of the songs in the current rotaion. Needless to say, I had a lot of people walk out on me Saturday night. When I opened Task Manager, I noticed I was using between 5-36% and then all of a sudden it would slam 100%. I also noticed that there are about 50 different proccess running and I dont know which ones I can turn off if any. I said before that I was just going to use 3.4 for a while, but I just had to see if 4.04 would work. Maybe next time.

We have fixed the Playlist not being updated. As early Hoster users know, our Playlist has always been updated after every CHANGE. This takes some compute time that can happen while a song is playing.

In our attempt to solve the "out of sync" problems that appeared in 4.0x, without MY knowledge, one of our programmers disabled the Playlist auto-updating during a show. Well, with the Show Display always running now, that turns out to NEVER update the Playlist.

As President, I mandated we immediately (4.06) restore updating the Playlist with EVERY CHANGE... PERIOD! This is one feature I will NOT sacrifice to try to "fix sync". There are other causes, and this is not the culprit.

[xxyzz]

Originally Posted by MTUSUPPORT

I am the one that handles the Support Tickets and Support Issues at MTU.com. I have been the main Support Manager since 1996. From my Experience over the past 12 Years, normally the software issues are related to computers, due to my experience I would say about 90% of the problems that I see, are caused by the computer not having all the updates or latest drivers. Now, there are bugs that can cause some issues also, but this is normally when we release new versions. We work quick at fixing these, as you know from past experience.




This does happen on some computers, but the majority it is working great for. This alot of times, may be a bug that only shows up on certain hardware. We have seen this quite a few times also.


I agree with this point, if you have a Stable version then you can go back to it, you can also run Version 3.4 as stated here: http://www.mtu.com/kb/index.php?action=kb&article=98


We are adding features that alot of customers are requesting and have been requesting for years. This is what drives the features that we are adding. You can always go back to version 3.321a if you wish. This was a rock solid version.

We are always working on issues that are reported by customers. We have not seen any bugs yet, to be fixed under Hoster 4.004. We are still awaiting to see any problems show with this version, so we can work on it.

There are nunerous post in the forums about problems with 4.04. Also when we do have problems, are we supposed to make out a support ticket? I have always just posted my problems in the forums. Maybe this is why no bugs are being reported.

[madjim- with the Lord]

Originally Posted by xxyzz

There are nunerous post in the forums about problems with 4.04. Also when we do have problems, are we supposed to make out a support ticket? I have always just posted my problems in the forums. Maybe this is why no bugs are being reported.

When you post a problem on this forum, the answer is available for all to benifit from and this is a good thing. Support tickets should only be used for regcode resets and other issues that have to be handled on MTU's end, in my opinion.

MTU takes note of every post that made on this forum. They are so busy that they do not have the time to respond to every post but they do see them and react accordingly. MTU is always alerted to any issue on the forum, we just don''t see it.

Thanks for participating!

Jim

[Skybird74]

Yep. Just when you think no one is listening, on comes Admin and answers everyone's questions and lets you know what is being done to solve our problems!

XXYZZ - Whenever you've got the time, you can do a Search on this Forum & you will be amazed at all the posts from Admin & their answers to individuals & advice to all.

[madjim- with the Lord]

Originally Posted by madjim

Hey Laddie,
We just tested 4.04 beta 6 and it needs a few small things changed. 4.04 beta 7 will probably be out tonight. 4.04 beta 6 is running rock soild in the background as I type. My feelings are 4.04 beta 7 will get the "Go" from the Beta Testers and it will be released Monday, I sure pray for it anyway.

Jim

Hey Laddie,
Beta 7 was released as planned. MTU has gone through Microsoft's Programer's Database (the one they pay anually for) and found every available piece of information on running video in Vista and still can not get it to behave right. To accomodate this, once again they are having to go back to old stable MTU code.

Videos will run in Vista but with some restrictions (thanks for connecting Bill!)

1. There will be nothing on the preview screen while a video is playing.

2. On the TV the lyrics will show with no Singer Name Display and no Marquee.

It is their only option and will be added Monday.


Just trying to help.

Jim

[laddie]

Thanks again

[madjim- with the Lord]

http://forum.mtu.com/showpost.php?p=81703&postcount=17

Jim

[madjim- with the Lord]

Laddie,
The beta testers found some small bugs in 4.04 beta 8 that are being addressed in beta 9, which will be out tonight. If it passes, it will be released tomorrow I'm sure.

As a beta tester I am concerned that we don't let an inferior version of Hoster get released, ever. This does nothing but cause bigger problems for eveyone.

Thank you for being patient.

Jim

[laddie]

Alas, will tomorrow never come.

[madjim- with the Lord]

Originally Posted by laddie

Alas, will tomorrow never come.

It seems that way! MTU can't release 4.04 until it is solid. We are very close, it won't be long Laddie. I promise you, we are all working hard at it.

Jim

[madjim- with the Lord]

Originally Posted by madjim

Hey Laddie,
Beta 7 was released as planned. MTU has gone through Microsoft's Programer's Database (the one they pay anually for) and found every available piece of information on running video in Vista and still can not get it to behave right. To accomodate this, once again they are having to go back to old stable MTU code.

Videos will run in Vista but with some restrictions (thanks for connecting Bill!)

1. There will be nothing on the preview screen while a video is playing.

2. On the TV the lyrics will show with no Singer Name Display and no Marquee.

It is their only option and will be added Monday.


Just trying to help.

Jim

Laddie,
Let me give you an example of why 4.04's release is taking longer than expected.

Since I posted this MTU has put the old player in 4.04 then they took it back out because one of the Vista testers had success that they did not expect. Microsoft can't tell them how to make Vista behave, they have to stummble upon these successes. Shame on Microsoft. If you can, imagine having to take your car engine apart then put it back together, every day. This is not a normal program devlopment procedure. MTU's guys have been a very busy bunch.

I know this doesn't get you Hoster 4.04 any faster but at least you are in the loop.

Jim