upgrading rules

[oncall]

Thanks Admin,

OK, answers are as follows:
(1. Which CPU Name ("toshiba #1 music computer" or "music dell latitude d820") failed or is no longer able to run Hoster, I can clear one of them.)

The music dell latitude is the very first computer and that is the one that the windows OS crashed, i had to reload windows. I also had that license installed on another computer and that one is gone - given to my kid. I did email you the details for that one. So my original license is not on any computers. The toshiba is from my second license purchase made. I believe that hoster 4.0 is locked out because of course i tried to install on the dell latitude before it crashed. So I do not have 4.0 installed and running at all. My toshiba is running 3.23 (?) correctly. That is all I have going at this time.

Seems I need to unlock the original install code and have 4.xx unlocked and I should be good to go.
Thank you for your response. I have been happy w hoster and eager to move forward.

Randy Shideler
(

[admin]

Originally Posted by oncall

The music dell latitude is the very first computer and that is the one that the windows OS crashed, i had to reload windows. I also had that license installed on another computer and that one is gone - given to my kid. I did email you the details for that one. So my original license is not on any computers. The toshiba is from my second license purchase made. I believe that hoster 4.0 is locked out because of course i tried to install on the dell latitude before it crashed. So I do not have 4.0 installed and running at all. My toshiba is running 3.23 (?) correctly. That is all I have going at this time.

Seems I need to unlock the original install code and have 4.xx unlocked and I should be good to go.
Thank you for your response. I have been happy w hoster and eager to move forward.

Randy Shideler
(

Randy, I deleted your "dell latitude" RegRecord, and your "work HP" as that appears to be the one you sent off to your son.

Check your MTU Store account so you know which RegCode you UPDATED with the Update product. You need to always look there to see what you have. It will show what has been replaced. However... you will need to use the ORIGINAL RegCode to install any prior version (3.321 is a great one to use), and THEN use your UPGRADE RegCode to install 4.03 over it.

Read the manual for 4.03 in the INSTALLATION Topic. It should help you understand. If not, post back here what problems you have, and I'll expand the Topic in the 4.04 manual, and answer your questions.

If I may make a request, its a whole lot faster for us if you just say what you want us to do. We don't need a lot of explanations that muddy up what you are asking. Cut to the chase... ask and ye shall receive faster.

[Aarrgee]

I just lost my dell vostro laptop which was just upgraded to Hoster 4.03, so now i tried updating my backup dell vostro desktop but will not take the upgrade. Says it has already been upgraded on another, which is true. Can't I upgrade on two pcs?
Another question. I just lost my main dell vostro laptop with all my kma's on it. Can MTU do anything to disable Hoster from running on that laptop? and can I install Hoster again with same regcode when I get to buy a new laptop? Thanks.

Oh also forgot. I can't upgrade Microstudio 4.006. I have 4.004 but it says it has been on two pcs. I have submited a ticket already but have not gotten any response. I'm not in a hurry since I have Hoster 3.3 already installed.
I have noticed that when I named my lost laptop and also my backup desktop, I used Dell Vostro for both which is true but one's a desktop and the other was a laptop. Don't know if that had anything to do with it.
I have two licenses of Hoster already. Thanks Again.

[ddouglass]

As long as you have submitted a ticket then they should get to you as soon as they can. Was the ticket for both Microstudio and Hoster? If not be sure to submit another one for the Hoster problem.
Naming both computers the same may be what is causing the two computer issue. Did you include that information in the ticket?
By lost do you mean it was stolen? If you didn't include that on the ticket, be sure to let them know when they contact you.