Continuing issue - Already on 2 computers message after replacing hard drive

[kutani]

Best buy. At the time, it was the only software on their besides the operation system. It was a toshiba HD..
I didn't have much music on it at the time as well so when I learned that it would need to be replaced, I didn't think much of it. I figured if I have a problem, its best to deal with it now rather than after I get a ton of data on there...

I upgraded to a higher speed, much larger cache and faster read rate Seagate. I didn't want to take a chance. I'm a vocalist and I'm using this for performing and I need the music to be there.

[ddouglass]

If this is a laptop I would recommend you add an external hard drive to your system to keep your music on so you won't have to re-import in the future. If it is a desktop add a second drive to it.

[kutani]

Thanks Douglas! Beat ya to it!.. its sitting right here next to my desktop.. Several friends who've been using this software for many years said the same thing...

So I'm learning I guess... I just hope they can get this fixed soon.. I have a gig and I have alot of equipment I need to work with before then...

[kutani]

Well, today is the 19th... the problem with the message about 'already registered on 2 different computers' still exists. I've been getting it everyday for a week now since I got my computer back with a new hard drive.

Everybody told me how easy this was to have corrected and it just stays there every day when I try it, like some horrible vision that will never go away. I'm so depressed about this...

I had such high hopes for being able to perform using this software... Doug did you find out anything? I don't know what to do...

[ddouglass]

The only thing I can do is flag it for them to look at. Wish I could help further. Right now they are very busy trying to get the new one out. Hopefully they will get to it soon.

[madjim- with the Lord]

Bill,
Did you fill out a support ticket? (I feel you did) Did you get an email from MTU? Have you looked at the ticket since you filled it out?

In other words, if you have an open ticket with support they should be talking to you through the support board. If not...

If none of this is going on, you need to start a new support ticket.

MTU has to make this change on their end, there is nothing we can do, we're just Karaoke guys like you working at home. MTU wants you up and running, we'll get you there.

Jim

[kutani]

Douglas,

Thank you. I hope they do to. I have so much I need to do.

Jim,

Yes, I did fill out a support ticket and I've added addendums to it as well. I've been all over the site trying to find any information I can to try to get this resolved... the only thing they did was mark the status on the ticket as 'Responded' and yet there is no message anywhere and no obvious result (successful loading of software would be nice!). I've checked the support trio, but I don't see any info or acknowledgments anywhere.

I hope something can be done soon because I'm starting to get in a real bind..

Thank you for your support you guys. You've been very helpful and made me feel better!

Bill