Continuing issue - Already on 2 computers message after replacing hard drive

[kutani]

Thank you for responding Douglas.

Yes I did get the automatic confirmation email to my ticket.

I think doing the unistall first is a great idea.... but I have to admit that I had songs on there when I took it in and I didn't know that it would end up where I was going to have to replace the hard drive as a result of the problem I was experiencing (in fact, I've never had a hard drive do that and I've had computers for 25 years!). I guess I was thinking it might be something else other than the hard drive.. and certainly at the time, I didn't know I would have such implications

Thank you for responding as well Jim!

I certainly appreciate any help I can get.

[ddouglass]

Who did you buy it from? I always ask that they save my data if possible before they replace a drive. Most will try to comply.

[kutani]

Best buy. At the time, it was the only software on their besides the operation system. It was a toshiba HD..
I didn't have much music on it at the time as well so when I learned that it would need to be replaced, I didn't think much of it. I figured if I have a problem, its best to deal with it now rather than after I get a ton of data on there...

I upgraded to a higher speed, much larger cache and faster read rate Seagate. I didn't want to take a chance. I'm a vocalist and I'm using this for performing and I need the music to be there.

[ddouglass]

If this is a laptop I would recommend you add an external hard drive to your system to keep your music on so you won't have to re-import in the future. If it is a desktop add a second drive to it.

[kutani]

Thanks Douglas! Beat ya to it!.. its sitting right here next to my desktop.. Several friends who've been using this software for many years said the same thing...

So I'm learning I guess... I just hope they can get this fixed soon.. I have a gig and I have alot of equipment I need to work with before then...

[kutani]

Well, today is the 19th... the problem with the message about 'already registered on 2 different computers' still exists. I've been getting it everyday for a week now since I got my computer back with a new hard drive.

Everybody told me how easy this was to have corrected and it just stays there every day when I try it, like some horrible vision that will never go away. I'm so depressed about this...

I had such high hopes for being able to perform using this software... Doug did you find out anything? I don't know what to do...

[ddouglass]

The only thing I can do is flag it for them to look at. Wish I could help further. Right now they are very busy trying to get the new one out. Hopefully they will get to it soon.