Error fail to load dll:ismtu

[Kuurus]

Originally Posted by ddouglass

Considering that we are talking about a small 3 person company how do you expect them to QC on every format of XP and Vista that is available. I don't believe any of the beta testers has or at the least had Vista 64 bit at the time 4.006 was released. The worst part about it is every form of XP including the 64 bit version all work and most have a core operating system that is the same. Vista on the other hand adds things to the core that cause programs to work just fine in some and not so well in other versions. I know those guys are getting very frustrated with Vista and all its quirks and bugs.
Just out of curiosity how many other programs do you have on that computer that do not work correctly in Vista 64 bit?

You wont believe this but only Microstudio 4.006. Everything else works great to include audio/video/graphic/printers

[Kuurus]

Hey Dale,

The other piece I meant to comment on, and its more of a personal opinion just like yours, was this piece of your reply:

Considering that we are talking about a small 3 person company how do you expect them to QC on every format of XP and Vista that is available. I don't believe any of the beta testers has or at the least had Vista 64 bit at the time 4.006 was released.


>>>>

I take great exception to that. I dont care if its a 1 person company or a 1000 person company. When you make representation and take my money for a product I buy in good faith I expect that product to work as "originally" stated. Rather than assume something works under Vista and post it on your web site to drive sales. I would like to have seen them place a blurb like "This product hasn't been verified under Vista". If they didnt have Vista software to test on then dont say it works and then have to back track later and change your web site. It kinda pisses off paying customers. Especially when all I kept getting for support mas the mindless parroting of

1.) Update your firmware
2.) Update your OS

All this from folks that weren't even running it on Vista 64. See what happens when you assume? lol

I can see that they are working hard to resolve the issue....or at least thats what the web site says. But the comment about them only being a 3 person company doesnt cut bait with me. They were perfectly willing to accept money and sell the product under false claims until they got caught. I only hope a lesson was learned here.

Now concerning the limited resources they have, I write a bit of code. I would love to get a crack at fixing it if they provide me the source!