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  #1  
Old May 13th, 2008, 07:35 AM
admin admin is offline
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Your Hoster was installed on two separate computers:

3.120 on 2007-08-21 17:43:33
3.310 on 2006-09-08 17:48:14

MadJim's point about "computer name" is not accurate. We use an extremely complex algorithm to identify the computers, and allow installing with a lot of upgrades to it/them. However, where there are many changes, they are identified as "new" not "same".

I have deleted your RegRecord for the 3.310 version.

You can install your same 3.120 or your upgrade to 3.316 if you have the downloaded Installation file you bought in 2007. If not, you can upgrade to 3.321, our latest by clicking any of the DOWNLOAD navigation links on our web site, such as at http://www.mtu.com/ at the top nav bar. Be sure to follow the instructions.

Ddouglass is right, if you EMAILED MTU, which we don't even publish an email address, we didn't get it. That is why we have a very clear, SUPPORT page with all kinds of ways to get help. You did use our Forums and I have helped you. However, for this type of support you need to get used to our Web Email Form on the Support center page (click the SUPPORT link on any web page nav bar at the top).
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  #2  
Old May 14th, 2008, 05:03 AM
madjim- with the Lord madjim- with the Lord is offline
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Quote:
Originally Posted by admin View Post
MadJim's point about "computer name" is not accurate.
Sorry, I'm still learning. I had to replace a hard drive and named my computer the same as it was before the crash and had no problem intalling my MTU programs. Please forgive me for assuming.

Jim
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  #3  
Old May 14th, 2008, 02:19 PM
flybyrob flybyrob is offline
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Yah i did send an email from the support page. Someone from here even gave me the email link! So Do i have to have the original hoster on there before i upgrade it then?
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  #4  
Old May 14th, 2008, 02:42 PM
ddouglass ddouglass is offline
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Originally Posted by flybyrob View Post
Yah i did send an email from the support page. Someone from here even gave me the email link! So Do i have to have the original hoster on there before i upgrade it then?
No
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  #5  
Old May 14th, 2008, 03:20 PM
flybyrob flybyrob is offline
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ok thank you so much for all your help guys!! I really apreciate it!! Sorry im not that noligable with it all yet but getting there lol So i will try to get it figured out...thanks again!!
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