Quote:
Originally Posted by OneEskalera
Me too submitted a ticket to reset my registration but haven't received any response up to now. I submitted the ticket 2/18/08 and viewed the link that was sent to me on auto response, status indicated that someone responded to my tickect but did not get any response email or notice. I now wandering if mtu been receiving my follow ups.
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You can return to the Support Ticket and read our responses.
When we respond, the SCRIPT behind this Ticket system AUTOMATICALLY sends you an email that an answer is waiting. If you are not receiving these, then go to your email service provider and add "@mtu.com" to your APPROVED list so they don't flag us as spam.
DO NOT email "someone@mtu.com". We get over 200,000 emails a day. Thus, we have 3 spam arrestors. If you use a word that these arrestors identify as "spam", your email will be blocked from getting to us.
That is why we created the
http://www.mtu.com/support/customer-...m#WebEmailForm so we KNOW your request will get to us.
February 27th, 2008, 12:37 AM
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