My discs load but wonWon't download

[Bi-Polar Bear]

Originally Posted by ddouglass

Import one of the CDs or as you say download it to the external drive with the working laptop. Then move the external drive to the first laptop, rebuild the database there, search for it and try playing it.
If it plays then you have a CD drive problem on that laptop. It could be that your firmware needs to be updated or the drive is bad.

I did that. It worked perfectly. then I plugged the external hard drive into this laptop and same problem. black screen, no audio, no video. works perfectly on the other laptop.