khpro audio problem-music choppy

[ddouglass]

Originally Posted by Vi Harris

Thanks George, but, no new hard drive, motherboard, etc. since last week. The problem arose after I purchased the KHPro upgrade on Oct 30.
I clicked on the .exe for each (Microstudio, Keyrite, Vogone), but the minute I did, I got the message "serial number and registration don't match. Please reinstall and try again". Well, duh! That's what I'm trying to do by opening the .exe file! I received a new registration number for KHPro Upgrade and used it. But each piece has a separate registration code. I just can't fathom how one could affect the other. I'll try contacting MTU. Thank you again for trying to help.

The EXE file George is talking about is not the program exe but the install exe file that you downloaded from MTU. If all are current versions then you can re-download from the same Support page on the web site.

[George]

Glad you picked up on that, Dale. Hope that's it.

I assumed(bad word) we'd been talking about the installation file.

[Vi Harris]

Me too, guys. I assumed it was the .exe file in my folder.
I went to "add/remove programs" and selected Keyrite since I don't use it much and thought if something unexpected happens I wouldn't be too disappointed. Well, it removed it allright, now I have no .exe file either.
Thanks for your assistance. I will have to get a new download, it seems.

[George]

Originally Posted by Vi Harris

Me too, guys. I assumed it was the .exe file in my folder.
I went to "add/remove programs" and selected Keyrite since I don't use it much and thought if something unexpected happens I wouldn't be too disappointed. Well, it removed it allright, now I have no .exe file either.
Thanks for your assistance. I will have to get a new download, it seems.

That's an indicator that you must not be using the installation file that I thought you were. It would not be in the product folder, and would not disappear using the uninstall through the control panel.

It is in the folder you downloaded the installation file to.

The default folder assuming you are using c: as the hard drive dsignation and didn't download to a folder other than the default would be:

c:\program files\Micro Technology Unlimited

All the product installation files would be in that same location.

They would all look similar except for the product name and version number. They would look something like this:

keyrite2012setup.exe, or mstudio4003setup.exe

Those are the installation .exe files.

[Vi Harris]

You are so right! I found my "setup.exe" files in a different place and have reinstalled all the components. They seem to be working ok. The only one that is different is Vogone. I think I remember getting a change for that one where they added "Hold Your Hand" or something, but, no matter. I tested a song and it's working ok, so I'm not going to be concerned.
I thank all of you who responded, especially George, who kept coming back with another suggestion.

[George]

Originally Posted by Vi Harris

The only one that is different is Vogone. I think I remember getting a change for that one where they added "Hold Your Hand" or something, but, no matter. I tested a song and it's working ok, so I'm not going to be concerned.

Look for a vogone310?setup.exe file in the folder where you found the others. If you had it, it should still be there. The ? would be a single digit depending on the version you had. IE: 3106