khpro audio problem-music choppy

[George]

There have been problems in the past with Microstudio 26XX install shield uninstalling the other MTU programs when it got uninstalled, but this is the first I can recall seeing it happen with KHpro.

Reinstalling the affected programs should put things back on track.

[Vi Harris]

George, to reinstall do I use the .exe file for Vogone, Keyrite and Microstudio? If so, I receive the same instruction regarding "serial number/registration". Do I have to visit some place on MTU to get a fresh download?

[George]

Originally Posted by Vi Harris

George, to reinstall do I use the .exe file for Vogone, Keyrite and Microstudio? If so, I receive the same instruction regarding "serial number/registration". Do I have to visit some place on MTU to get a fresh download?

Yes, you use the .exe file to reinstall.

That should be all that's necessary unless:

1-There have been changes in the computer such as new processor,
motherboard, hard drive, etc.

2-The registration number is not being entered exactly as it was given by
MTU. It's case sensitive, so even a caps where there shouldn't be one can
cause an error message.

3- The email address being entered is different than the one used at the
time of purchase and MTU wasn't notified of the change, or it's being
entered wrong.

If none of these are applicable, then I don't have a clue.

Suggest you go to the main website page, click SUPPORT, then WEB EMAIL TICKET, give them a full explanation of what is happening, and ask to have your registration reset for each of the products.

Don't mind someone else jumping in here if there's something I'm overlooking.

[Vi Harris]

Thanks George, but, no new hard drive, motherboard, etc. since last week. The problem arose after I purchased the KHPro upgrade on Oct 30.
I clicked on the .exe for each (Microstudio, Keyrite, Vogone), but the minute I did, I got the message "serial number and registration don't match. Please reinstall and try again". Well, duh! That's what I'm trying to do by opening the .exe file! I received a new registration number for KHPro Upgrade and used it. But each piece has a separate registration code. I just can't fathom how one could affect the other. I'll try contacting MTU. Thank you again for trying to help.

[ddouglass]

Originally Posted by Vi Harris

Thanks George, but, no new hard drive, motherboard, etc. since last week. The problem arose after I purchased the KHPro upgrade on Oct 30.
I clicked on the .exe for each (Microstudio, Keyrite, Vogone), but the minute I did, I got the message "serial number and registration don't match. Please reinstall and try again". Well, duh! That's what I'm trying to do by opening the .exe file! I received a new registration number for KHPro Upgrade and used it. But each piece has a separate registration code. I just can't fathom how one could affect the other. I'll try contacting MTU. Thank you again for trying to help.

The EXE file George is talking about is not the program exe but the install exe file that you downloaded from MTU. If all are current versions then you can re-download from the same Support page on the web site.

[George]

Glad you picked up on that, Dale. Hope that's it.

I assumed(bad word) we'd been talking about the installation file.

[Vi Harris]

Me too, guys. I assumed it was the .exe file in my folder.
I went to "add/remove programs" and selected Keyrite since I don't use it much and thought if something unexpected happens I wouldn't be too disappointed. Well, it removed it allright, now I have no .exe file either.
Thanks for your assistance. I will have to get a new download, it seems.