khpro audio problem-music choppy

[Vi Harris]

George, I uninstalled/re-installed....no help. I still couldn't get a track to load in Microstudio as you suggested. I tried the cdg, bin and wav. I guess I haven't mastered the learning curve yet. However, in my frustration to find something to fix my problem, I downloaded the khpro v4107 update and although the enhancements did not appear to have anything to do with audio problems, voila! it seems to have corrected mine. I don't know what it could have changed in relation to audio, but for now, the problem has corrected itself. Thanks for your help

[George]

Hey, what works works Glad you got her going.

If you don't mind a suggestion, get familiar with Microstudio. It's a powerful Karaoke tool.

Open the program, click on HELP, open the Manual, and just look through the features listed on the main page...you won't be sorry you invested a few moments time.

Take care,
George

[Vi Harris]

Well, the music is okay now, but, since downloading the update for khpro, i cannot access microstudio, vogone or the other components. I get a message that "serial number and registration don't match". why would an update to khpro affect any of the other programs? and what to do?

[George]

There have been problems in the past with Microstudio 26XX install shield uninstalling the other MTU programs when it got uninstalled, but this is the first I can recall seeing it happen with KHpro.

Reinstalling the affected programs should put things back on track.

[Vi Harris]

George, to reinstall do I use the .exe file for Vogone, Keyrite and Microstudio? If so, I receive the same instruction regarding "serial number/registration". Do I have to visit some place on MTU to get a fresh download?

[George]

Originally Posted by Vi Harris

George, to reinstall do I use the .exe file for Vogone, Keyrite and Microstudio? If so, I receive the same instruction regarding "serial number/registration". Do I have to visit some place on MTU to get a fresh download?

Yes, you use the .exe file to reinstall.

That should be all that's necessary unless:

1-There have been changes in the computer such as new processor,
motherboard, hard drive, etc.

2-The registration number is not being entered exactly as it was given by
MTU. It's case sensitive, so even a caps where there shouldn't be one can
cause an error message.

3- The email address being entered is different than the one used at the
time of purchase and MTU wasn't notified of the change, or it's being
entered wrong.

If none of these are applicable, then I don't have a clue.

Suggest you go to the main website page, click SUPPORT, then WEB EMAIL TICKET, give them a full explanation of what is happening, and ask to have your registration reset for each of the products.

Don't mind someone else jumping in here if there's something I'm overlooking.

[Vi Harris]

Thanks George, but, no new hard drive, motherboard, etc. since last week. The problem arose after I purchased the KHPro upgrade on Oct 30.
I clicked on the .exe for each (Microstudio, Keyrite, Vogone), but the minute I did, I got the message "serial number and registration don't match. Please reinstall and try again". Well, duh! That's what I'm trying to do by opening the .exe file! I received a new registration number for KHPro Upgrade and used it. But each piece has a separate registration code. I just can't fathom how one could affect the other. I'll try contacting MTU. Thank you again for trying to help.