Registration Problem - No Support?

[Beavis]

what exactly is the problem ?

[garyoke]

Originally I was attempting to install Hoster on a Macintosh system using Parallels (virtualizes Windows on the Mac). Generally works fantastic on anything I need to run this way. Except Hoster, of course! I prefer to DJ using my Mac laptop, and was hoping to run Hoster on the same machine.

As you can imagine, there was a bunch of trial and error... problem is that Parallels doesn't support dual monitors in the way Windows does natively, so you can imagine the problems that might cause given that singers need the second monitor to see the lyrics!

In any event, I had to re-install multiple Parallels "virtual machines" on my Mac... and apparently each one showed up in the MTU registration system as a different computer. So, I'm now frozen out and unable to register because I've "exceeded" my allocation of two computers.

At first, I simply wanted to be able to install Hoster on my desktop Mac and my laptop. But, I have since changed my mind and have decided to completely abandon the idea of running Hoster on my Mac, for now.

I just purchased a Compaq laptop running Windows Vista. But the problem remains... can't install Hoster because of the registration issue. At this point, I just want to install Hoster on the new laptop -- this machine and this machine only, but I can't. I need to have my registration reset, or whatever the process is on the MTU side, so that I can actually install and run Hoster.

[madjim- with the Lord]

Gary(oke), try to remember that the precautions that MTU takes to assure that their programs can't be intstalled on more that two computers at a time gives us, the paying users of MTU products the peace of mind that MTU software is hard, if not impossible to pirate. Rest assured, if you paid for the right to use the program, MTU will get you squared away. They have NEVER let me down! Keep an eye on your support ticket.

Jim

[garyoke]

madjim,

Yes, I paid for a Hoster license.

I'm not one of those who rants against software developers who try to protect their software against piracy, although I'm not a fan of any software that requires online "activation" or "registration" or the like.

I completely respect that MTU has the right to do this. However, I also believe that when a developer uses such a potentially disabling method to control its software, it has an increased burden of responsibility to respond quickly to problems and trouble ticket requests.

I'm now on day 6 of being unable to use the program. Now, while the problem with registration arose on this end by my attempting to use Parallels on the Mac (even though that was suggested in one of the forums), the fact that I am still unable to use the program without actually purchasing it all over again this much later is frustrating, and I would suggest borders on unacceptable. I guess I'm just accustomed to much better/faster customer support from software developers.

I appreciate your history with MTU, and I look forward to a long relationship with them. And I hope someday to be able to tell a newbie that MTU has never let me down, either. But right now, I'm skeptical and not real happy that I have deadware sitting here on my desk.

--G

[ddouglass]

Gary, did you try the new web email form?
http://www.mtu.com/support/customer-...m#WebEmailForm
From what I have seen lately some of the "tickets" are falling through the cracks, as in MTU isn't seeing them for some reason. Admin created the web email so it would come from a "trusted" email and not have the spam filter block it.
Be sure you include the email address you ordered the program under if it isn't the same as the one you are using now.

[garyoke]

Nope... don't think that's what I used.

However, MTU just responded to my trouble ticket and told me
I should be able to re-install now. Won't have a chance to do
so until later.

-G

[madjim- with the Lord]

Originally Posted by garyoke

I guess I'm just accustomed to much better/faster customer support from software developers.

MTU uses the same support method as many larger comanies. I'm sorry you are not happy with their system but please keep in mind, they just went through a major web site overhaul. You may have gotten off on the wrong foot with MTU but let me assure you that I have worked within their systems for four years and have never been without the ability to run a program. Your situation seems to be a little different from most which is common in the "world of computers". They'll get you up and running.


Jim

[2shadow]

I've always had good prompt support from MTU. I hate to say it but supports been pretty lax from them lately. I liked it much better when you could call them, that way you where assured a quick fix if possible. Now who know how long it will be before they even look at a support ticket. Hope they get things back to normal soon.

Tim

[madjim- with the Lord]

MTU is a small company providing the best Karaoke programs on the market. They will take note of your coments and work to make things better.

Thanks For Being Patient

Jim

[ddouglass]

Originally Posted by 2shadow

Hope they get things back to normal soon.Tim

They do too!