Vogone 3106setup.exe

[ddouglass]

You should receive an email with your confirmation and link to download the program. I am not sure whether it is automatic or manually sent as I haven't ordered in a while so don't know how long it takes.

If you don't get anything by tomorrow submit a support ticket.

[jgill]

I had the exact same set of curcumstances as Harmonee. I did receive an email with the purchase confirmation and link to download the program. I used the link and followed the instructions exactly to view the order. The problem is 1) there is no link to the download anywhere in the order, 2) there is no registration number noted on the order. Please Advise.

[ddouglass]

Submit a support ticket, but they don't work on the weekends so it may be Monday before they can fix it.

[jgill]

The download and registration number appeared today on the order, so that problem is fixed. I've downloaded and installed sucessfully. Now a new problem: The Vogone 3.106 display is larger than my screen (it continues off the edge). I'm unable to reduce the Vogone display to fit onto one screen. Monitor resolution is 1024 x 768 - which is the suggested res for my system. All other program displays fit, including the prior Vogone 2 version. Please Advise...thanks!

[admin]

Originally Posted by jgill

The download and registration number appeared today on the order, so that problem is fixed. I've downloaded and installed sucessfully.

That is correct for everyone. There was a random error that showed up for only a few orders. It was fixed last night. Visit your store order again, and you should now see your Download link and RegCode.

Originally Posted by jgill

Now a new problem: The Vogone 3.106 display is larger than my screen (it continues off the edge). I'm unable to reduce the Vogone display to fit onto one screen. Monitor resolution is 1024 x 768 - which is the suggested res for my system. All other program displays fit, including the prior Vogone 2 version. Please Advise...thanks!

I'm confused. I just verified my screen res is 1024x768 and ran Vogone. It all fits on the base screen. It does go to the edges, but it fits. Do you have something else taking up part of the screen width?

If not, please verify your Screen Resolution again and post back here.

What Windows OS are you running? Please make sure you are fully updated... using CUSTOM... as described in this FAQ page. If you use the standard Windows Update, you are NOT fully updated, and ofter this type of weird problem happens with that.

[jgill]

Verified resolution is 1024x768. Running Windows XP S-Pack 2. ALL critical and non-critical updates loaded.
When the Vogone display screen is aligned to the upper left corner of the monitor screen, the furthest visible item on the right side of the screen is the word "High" next to the green HIGH arrow. Everything to the right of that (the output level meter and 'Save Output File' button) are off the screen.
Vertically, the "Exit" button on the bottom is off-screen and not visible.
The only way I can move horizontally off screen is to click and drag the blue Vogone bar at the top - to the left or right. I can't move vertically at all, nor resize the screen. Please advise, & thanks.

[admin]

Originally Posted by jgill

Verified resolution is 1024x768. Running Windows XP S-Pack 2. ALL critical and non-critical updates loaded.
When the Vogone display screen is aligned to the upper left corner of the monitor screen, the furthest visible item on the right side of the screen is the word "High" next to the green HIGH arrow. Everything to the right of that (the output level meter and 'Save Output File' button) are off the screen.
Vertically, the "Exit" button on the bottom is off-screen and not visible.
The only way I can move horizontally off screen is to click and drag the blue Vogone bar at the top - to the left or right. I can't move vertically at all, nor resize the screen. Please advise, & thanks.

jgill, we're stumped!

We tried expanding all screen items, such as menu bar, 3d objects, etc. that we have control over, still at 1024x768, and we still see the entire screen on the display. The only time we didn't see the full Vogone screen was when we shift res to 600x800.

We believe... there is something about your "Windows user setup" that we are at the mercy of when displaying our dialogs.

QUESTION #1: Do you have any other MTU products, and if so do their screens show the same problem? For example Microstudio 4.001 has a wide screen too.

QUESTION #2: Do any other non-MTU programs you have grow off your screen, but not other computers? We're digging here to see whether there is some unique "build parameter" in Windows DevStudio that we may not be setting correctly.

Problem is, you are the only person reporting this. If we had others, we'd have a larger population to diagnose with.