Help

[greatgaboo]

Thanks Douglas. The problem is (and I know I paid for this thing and even my Plextor external drive) I can't find my account info and the site tells me it can't identify my email. Can someone at MTU find a record for Michael Accardi?

[ddouglass]

Go to Support and submit a ticket

[admin]

I see that on 2007-03-09 18:22:59 you reinstalled. Looks like you are now running. How did the proposal go?

[greatgaboo]

I tried to reinstall but it tells me my user info and the serial # don't work together. I have tried making phone contact with DC but the one time he called me back I was on another call and no return calls since I have tried 2 or 3 times to reach him again. I have asked that someone please get me my account info as I can not find it anywhere. I invested a few hundred dollars in this set up and now not only did I miss the window of opportunity to use it for my proposal to my gf (planned for months then down the crapper) and I can't do anything with this stuff. I do appreciate your follow up in asking. Hope I am not to whiney but I want my Microstudio back...whimper whimper.
Thanks

[admin]

Read this FAQ.

You need to be responsible and save your data and not rely on MTU for this. We have other work we must do.

[greatgaboo]

I was going to just upgrade and by the new version of Microstudio but since now you tell me you have better things to do than customer service I may reconsider. All I asked was for someone to forward me my account info. Is that so hard? I am sorry you are so busy as to not be able to help me. As a national sales manager for an manufacturing company, I would be appaulled if one of my sales people told a customer this.

[George]

ADMIN took the time to find the FAQ that should address your problem.

Do you really feel that he should have had to spell it out all over again for you?

No one else got involved because your question was answered.

I think what ADMIN trying to convey to you is that it would be too time consuming to answer the same question over and over again, when the information is readily available.

Given the same set of circumstances, in your national corporation, if one of your customers had a question, and those responsible for P.R. were unavailable, would the CEO of your corporation bother to take the time, as ADMIN did, to research the answer and contact the customer? I doubt it.

ADMIN is the CEO of MTU.

Give it some time, and I've no doubt you'll come to realize what a great bunch of people the MTU staff and those who haunt these forums are.

Hope this helps put it all in a different perspective for you, and no, I do not work for MTU.

Also if you think I'm just another "yes" man making brownies, just search my posts, and I think you'll see that couldn't be further from the truth.

Do yourself a favor and buy Microstudio 4.000.