Problem installing 3.315 on MY Vista system

[MTUSUPPORT]

Open My Computer or Windows Explorer. Find the following directory: C:\Program Files\Common Files\InstallShield\Professional

Now Delete this Professional directory, completely from your system. Then try running the installation again.

Let me know what this does.

[MTUSUPPORT]

If that still does not work, then try deleting everything in this folder C:\Program Files\Common Files\InstallShield

So this would delete all files under this. These are the items that they state to try on Installshield's website.

[jay taylor]

did not work .....

[jay taylor]

do i need to remove from the recycling bin also ......
do i need to do a restart before i load hoster ......
will this help ..

[jay taylor]

tryed the restart ..... no dice

[MTUSUPPORT]

There is something in your system that is messing this up. This is what it states to me on Installshields website about this problem. They said its fixed by doing what I just told you above.

Its not a vista problem, but something with your OS.

When you installed Vista, how did you install it? Did you reformat your computer and do a clean install or did you upgrade from Windows XP?

If you upgraded, most likley this is your problem, and you would have to reformat your hard drive and then reinstall Windows Vista as a Clean Installation.

[jay taylor]

this is a brand new computer ..... 1 week old ....
came factory installed with windows vista buisness.
i did a complete restore to out of box specs this morning just to be safe.(although i never put any software on it) except trying to put on hoster
i have not loaded any software or added any hardware to this laptop.
please see top of this thread for computer specs.

[jay taylor]

Error Number:0x80040702
Decription: Failed to load DLL:_ismtu

Setup will now terminate