Registration Problems

[brokevin]

I just bought Microstudio, download it and it was working fine. Registered it all was well... I then notice the Demo version was still on my desktop so I went into controal panel and removed the demo version. After the removal, when I started Microstudio if said Serial # doesn't match registration code. I then had to go back thru the registration setup and all went well. I have a laptop I wanted to put the software on (the real place I needed it) but now it says Registered 2 times already and it will not let me install it. I have emailed support@mtu but no response so far. Anybody out there can help?

[billyo]

Originally Posted by brokevin

I just bought Microstudio, download it and it was working fine. Registered it all was well... I then notice the Demo version was still on my desktop so I went into controal panel and removed the demo version. After the removal, when I started Microstudio if said Serial # doesn't match registration code. I then had to go back thru the registration setup and all went well. I have a laptop I wanted to put the software on (the real place I needed it) but now it says Registered 2 times already and it will not let me install it. I have emailed support@mtu but no response so far. Anybody out there can help?

i think you have to submit a ticket to have your registration re-set and i dont think they are open at this hour..go to mtu support and submit a ticket and make sure you have the same email address when you bought the microstudio program..so they can email the download link..they are pretty good with re-setting registration just explain what happened..or you can click on the knowledge base and look for answers..i just went on the knowledge base..it says " make sure you have all the windows microsoft updates and once you get all the updates you have to re-start your computer " click on support and click on knowledge base scroll down and look for " installation answers " you can find all the answers on your question..

[ddouglass]

Billyo you were correct in your first answer. He will have to submit a ticket to get his registration reset since he effectively installed it twice.

[billyo]

Originally Posted by ddouglass

Billyo you were correct in your first answer. He will have to submit a ticket to get his registration reset since he effectively installed it twice.

thanks..

[ddouglass]

Brokevin,
Does this mean you solved your Import/play problem with Microstudio? If so please tell us what you did that finally fixed it.

[brokevin]

No I didn't solve the previous problem on the laptop, it has always worked fine on the desktop. What I am doing is import files onto my desktop then dowloading them onto the laptop. Once I do that the laptop plays the files fine, the problem is the laptop will not import files to play from CD or to harddrive from CD. I use the desktop to import then transfer to laptop.