new laptop

[brian mc]

I have puchased a new laptop and want to upgrade to latest Hoster, will the upgrade load on the new laptop?

[mindonstrike]

Originally Posted by brian mc

I have puchased a new laptop and want to upgrade to latest Hoster, will the upgrade load on the new laptop?

If you don't already have Hoster on two computers it shouldn't be a problem.

Sam

[joebon]

I need to add Hoster on my new laptop and i even purchased an upgrade for $39.99 and can't install since it sends back a message saying i have it on 2 computers already. I have it on my desktop and on my damaged laptop. I want to add it to my new laptop replacement.....PLEASE HELP!!!

[mindonstrike]

Originally Posted by joebon

I need to add Hoster on my new laptop and i even purchased an upgrade for $39.99 and can't install since it sends back a message saying i have it on 2 computers already. I have it on my desktop and on my damaged laptop. I want to add it to my new laptop replacement.....PLEASE HELP!!!

They can't do anything for you here.
You'll have to go to the Support Center for that.

[brian mc]

I had the same answer and contacted support centre, they emailed me back "The comments for your order are" and a number, i have sent them an email asking what i do with the information, waiting for a reply

[billyo]

Originally Posted by joebon

I need to add Hoster on my new laptop and i even purchased an upgrade for $39.99 and can't install since it sends back a message saying i have it on 2 computers already. I have it on my desktop and on my damaged laptop. I want to add it to my new laptop replacement.....PLEASE HELP!!!

you have to go to support and submit a ticket have your registration re-set and explain our situation..thats what i did when my main laptop crashed and had to get a new one..

[brian mc]

thanks billyo
i have filled in a ticket, how long did it take for support to get back to you?
do they email you?

[billyo]

Originally Posted by brian mc

thanks billyo
i have filled in a ticket, how long did it take for support to get back to you?
do they email you?

yes they did.and it didnt take them that long, just keep checking your email..mtu is good at helping people like us..having to re-set registration , specialy if we have gigs to do..you set they've already emailed you with a number?,

[brian mc]

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

[billyo]

Originally Posted by brian mc

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

i'm not really sure on what to do now..mtu is usually good at sending you a download link..hope someone else wil give you an answer..

[ddouglass]

Originally Posted by brian mc

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

Brian, MTUSupport (Bryan) had a death in the family late last week so things have gotten slowed down just a bit while he has been out so wait just a bit longer.

[brian mc]

Thanks dale, sorry for your loss, no problem waiting

[ddouglass]

Originally Posted by brian mc

Thanks dale, sorry for your loss, no problem waiting

Not my loss. I don't work for MTU.