Incomplete Imports in New Microstudio

[jahern]

Four Points:

1-Testing on other more pristine discs is not relevant to my need. Mine is not a professional, or Hoster-Worthy, situation. The purpose for purchasing the new Microstudio was so that if someone came to me with one of their discs, I could use my drive to download the song and play it on the laptop that my school issued to me. I got a great deal on the drive ($40 with rebate) and was optimistic that everything would work together.

2-I tried my drive with the Demo. I guess I didn't test it well enough and bought the full version. My conclusion, similar to yours was expressed in the third post. My drive doesn't work well with the software.

3-I found other software the day before yesterday, free even, that imports the songs fully, but not cleanly, so in a way my real problem is solved.

4-I'm sure I will get good use out of this new Microstudio, but not now. I think I'm done with this issue.

Sorry if I "confused everybody"

[admin]

When Microstudio 3.100 is released (it will be announced on our web home page), you can get a free copy by running your Microstudio, click the Help menu and "Check for Updates" command. In the page that appears there is a Download button. Click it and save the 3.100 file to your hard drive... and make a CDROM backup.

We replaced the CD/DVD drive interface code with new code that "should" work with all drives. One of our Beta Testers has an HP 840VI DVD Light Scribe drive. However, he has had some problems with it being recognized, which indicates this drive is using some interfacing means that is not fully MMC compliant. We will continue to work with him to try to work with this drive also. Just wanted to give you a heads up...

[jahern]

1. I look forward to the update, thank you for your good work.

2. (FYI) MTU issued me a help ticket response advising me to upgrade the firmware. When I installed it, the software that I said imported the songs completely, but not cleanly, started importing the songs incompletely matching the import lengths of Microstudio. I reset my hard drive to before the install. This info might be helpful. (FYI)

[dclark]

Originally Posted by jahern

2. (FYI) MTU issued me a help ticket response advising me to upgrade the firmware. When I installed it, the software that I said imported the songs completely, but not cleanly, started importing the songs incompletely matching the import lengths of Microstudio. I reset my hard drive to before the install. This info might be helpful. (FYI)

So, a firmware upgrade of the HP Drive actually made the other vendor's software get worse? Do you have the version numbers of these two firmware versions? Maybe HP needs to be informed about this.

[ddouglass]

Originally Posted by jahern

(FYI) MTU issued me a help ticket response advising me to upgrade the firmware. When I installed it, the software that I said imported the songs completely, but not cleanly, started importing the songs incompletely matching the import lengths of Microstudio. I reset my hard drive to before the install. This info might be helpful. (FYI)

What firmware did you update? Restoring to before the install of any firmware isn't going to change that update. Firmware is resident on the equipment item not part of the software on the hard drive.

[jahern]

Upgraded to 4.000 and have the same incomplete imports. Darn!
In the mean time I found another good deal on a USB Drive and this one works with 3.004 (Haven't tested it with 4.000 )