Home Producer 2.010

[Carolyn C. Tayl]

I have downloaded Home Producer 3.010. However, when I double click to install Adobe pops up with the message "There was an error opening this document. File does not begin w%/PDF. I have redownloaded several times. The message still pops up. Help.

[admin]

See my answer to your identical Vogone post.

[Carolyn C. Tayl]

I have uninstalled Adobe Reader and reinstalled. I now receive the message: Acrobat cannot open Home producer download php' because it is either not a supported file or because the file has been corrupted (for example it was sent as an e-mail attachment and wasn't correctly decoded.) I am having an identical problem with a Vogone download. I have scanned for a virus. I am clean. help.

[MTUSUPPORT]

This is the answer that I gave to you in your call:

You have a problem on your computer that is causing this. Make sure that the file that you are trying to download is called khp3010.exe, if it doesn't have the .exe extension, or something on your system is changing this extension, then this will be the cause of your problem. There is some mixup in the file types of your Operating system, from what you have told me in these calls.

Let me know what the file format seems to be, when you are trying to download and it is opening adobe acrobat. It seems that Adobe should only open if the file has a .pdf file extension on it, this is the Acrobat format. Not anything other than that

[Carolyn C. Tayl]

When I attempt to download these programs from mtu the message windows shows the files as php files. Is this the correct format for downloading. I do not see anything about an exe file.

[MTUSUPPORT]

Carolyn,
The files should be .exe, you shouldn't see anything to do with PHP. Can you give me exactly what you are seeing?

[Carolyn C. Tayl]

The first screen I see is a File Dowload screen with the following message: You have selected to download a file from this location. What would you like to do with it? There are 2 options: "Open (notebook exe.) or Save to Disk. When I click Save to Disk the next screen shows where the file will be saved. Automatically pops up File name: download.php, Save as type *php. When I download it and double-click it, I see the following message: "Acrobat could not open download php' because it is either not a supported file type or because the file has been corrupted 9for example it was sent as an email attachment and wasn't correctly decoded."